ChowNow

Product Partner Manager

Remote

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Restaurant Technology, Food Service, SaaSIndustries

Requirements

The Product Partner Manager should possess a strong understanding of the restaurant technology ecosystem and experience managing strategic relationships with business partners. Familiarity with APIs and a collaborative approach to problem-solving are beneficial.

Responsibilities

As a Product Partner Manager, you will manage a portfolio of strategic product partners, enhance their relationships to identify new growth opportunities, act as a key point of contact, establish and maintain regular meeting cadences, implement a best-in-class support model, drive business planning and execution of programs, support sales forecasting, collaborate with cross-functional teams, and build and maintain an excellent feedback loop.

Skills

Partnership Management
Relationship Building
Business Development
Cross-functional Collaboration
Program Management
Product Roadmap Planning
Stakeholder Communication
Support and Enablement

ChowNow

Online ordering system for independent restaurants

About ChowNow

ChowNow provides online ordering systems specifically designed for independent restaurants. Their service allows restaurants to integrate orders from multiple platforms, including their own websites, Facebook, Google pages, and ChowNow’s own site, into a single centralized hub. This means restaurant owners do not have to manage multiple devices for different order sources. Unlike many competitors that charge high fees for third-party services, ChowNow offers a commission-free model, making it a more affordable option for small to medium-sized independent restaurants. The company generates revenue through subscription fees and service charges, aiming to help restaurant owners streamline their ordering processes and improve the overall customer experience.

Key Metrics

Santa Monica, CaliforniaHeadquarters
2011Year Founded
$62.3MTotal Funding
SERIES_CCompany Stage
Food & Agriculture, Consumer SoftwareIndustries
201-500Employees

Benefits

Comprehensive health plans
Remote office stipend
Mental health coverage
Parental & family leave
Student loan assistance
Employee stock incentive plan
401(k) savings plan
Pet insurance
Fitness stipend

Risks

Increased competition from convenience stores using voice AI technology.
Smart Answering service may face integration challenges with existing restaurant systems.
New leadership may lead to strategic shifts unsettling existing partnerships.

Differentiation

ChowNow offers commission-free online ordering, unlike competitors with high third-party fees.
The platform integrates orders from multiple sources into a centralized hub for restaurants.
ChowNow provides branded apps and marketing support, enhancing restaurant-customer connections.

Upsides

AI-driven voice technology can enhance customer service and reduce labor costs.
Partnership with Dining Alliance offers discounts, lowering operational costs for restaurant partners.
Acquisition of Cuboh improves order management efficiency and accuracy for restaurant partners.

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