Product Owner and Business Support Analyst

Company Description

Accesa is a leading technology company headquartered in Cluj-Napoca, with offices in Oradea and 20 years of experience in turning business challenges into opportunities and growth.

A value-driven organisation, it has established itself as a partner of choice for major brands in Retail, Manufacturing, Finance, and Banking. It covers the complete digital evolution journey of its customers, from ideation and requirements setup to software development and managed services solutions.

With more than 1,200 IT professionals, Accesa also has a fast-growing footprint, establishing itself as an employer of choice for IT professionals who are passionate about problem-solving through technology. Coming together in strong tech teams with a customer-centric approach, they enable businesses to grow, delivering value for our clients, partners, industry, and community.

Location Type: Remote Employment Type: Full-time

Job Description

The Product Owner & Business Support Analyst is responsible for defining, managing, and delivering internal product requirements to support the company’s day-to-day operations. The key accountability is to provide a clear and prioritized product backlog while ensuring transparency and visibility to all relevant stakeholders. You will work primarily with internal business process owners and users to guide internal applications through their lifecycle — from discovery and development to adoption and support — ensuring tools meet operational needs and are successfully integrated into the company’s tooling landscape.

Our client: Internal functions and users across the company who depend on internal applications for daily operations.

Responsibilities

• Requirements Discovery & Validation: Facilitate Discovery Workshops and apply various requirements-gathering techniques to understand, align, and validate both functional and non-functional needs from stakeholders.
• Backlog Management & Prioritization: Define, detail, and prioritize the product backlog, ensuring transparency and alignment between business requirements and the development team.
• Feature Planning & Road mapping: Plan feature development by creating and maintaining a product roadmap that reflects business goals, operational needs, and delivery timelines.
• Stakeholder Collaboration & Adoption Enablement: Actively collaborate with internal stakeholders and users to drive product adoption through UAT sessions, feedback loops, documentation, tutorials, and dedicated training sessions.
• Process Optimization & Application Alignment: Apply and optimize product management processes and the use of standardized tools, in partnership with the other departments, ensuring alignment with internal operations.
• Quality Assurance & Support Facilitation: Create test cases, coordinate and execute User Acceptance Testing, ensure proper integration of new features in the company’s application landscape, and provide ongoing support to end-users, addressing questions and ensuring the maintenance of the application.

Qualifications

• 3–5 years of experience in a Product Owner and/or Business Analyst role, with the ability to balance strategic product ownership and detailed business analysis.
• Proven expertise in creating and maintaining product backlogs aligned with business priorities and stakeholder expectations.
• Skilled in writing clear, detailed, and testable user stories with well-defined acceptance criteria.
• Ability to independently translate complex business requirements into actionable, prioritized tasks for development teams.
• Experience facilitating workshops, eliciting requirements, and managing stakeholder alignment throughout the product lifecycle.
• Strong ownership mindset with the ability to operate autonomously and deliver business value through well-defined solutions.
• Excellent verbal and written communication skills in English.

Additional Information

At Accesa you can Enjoy our holistic benefits program that covers th