Product Manager - Live-Ops

Product Manager - Live-Ops, Brisbane (Contract)

Why PlayStation?

PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Group Corporation.

About Repeat.gg

Repeat.gg is a premier online platform for competitive gaming, enabling gamers around the world to participate in skill-based tournaments for their favorite titles. As part of the PlayStation family, we strive to push the boundaries of esports and build engaging, data-driven experiences for players across the globe.

Position Overview

As a Product Manager - Live-Ops at Repeat (a wholly owned subsidiary of PlayStation), you will help grow our esports platform used by gamers all over the world. The Product Manager - Live-Ops role is a key position within the product team and will drive impact across the business and to users of the live website/mobile app. The role requires using a mix of skills including analysis, product ideation, data, and cross-functional collaboration.

Responsibilities

• Own the day-to-day live operations of our website and mobile applications, ensuring performance, stability, and optimal user experience across all existing features.
• Monitor and evaluate existing product features, identifying opportunities for continuous improvement and optimization.
• Analyze user behavior, engagement patterns, and usage data to inform product enhancements and increase retention and satisfaction.
• Proactively identify, investigate, and prioritize defects, coordinating with engineering teams for timely resolution.
• Define and maintain a roadmap for enhancements to live features, based on data insights, customer feedback, and business goals.
• Collaborate closely with design, engineering, marketing, and customer support to align on feature improvements and product releases.
• Maintain a strong feedback loop with end-users, incorporating input into product improvements and support strategies.
• Contribute to bug triage and resolution processes with development teams, ensuring quality standards are met across platforms.
• Support customer support and community teams by addressing live product issues and participating in resolution communications when needed.
• Stay informed on market trends, competitor features, and best-class UX standards to maintain a competitive edge.
• Ensure consistent and high-quality user experiences across platforms (web, iOS, Android) by coordinating with QA and UX teams.
• Drive alignment between short-term fixes and long-term product strategy to support scalable growth and user satisfaction.

Minimum Qualifications

• 3+ years of experience in product management, live operations, or a similar role in digital products (web and/or mobile apps).
• Proven ability to manage and optimize live digital products at scale, with a focus on performance, user engagement, and continuous improvement.
• Strong understanding of UX/UI principles and the ability to collaborate closely with design and development teams.
• Experience using data analytics tools (Adobe Analytics or similar) to track performance and inform decisions.
• Familiarity with defect management and QA processes, with hands-on experience using tools like Jira or Trello.
• Experience with customer-facing platforms (B2C or B2B2C), preferably in tech, gaming, entertainment, or e-commerce.

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Equal Opportunity Statement: