Product Manager - Live-Ops

Australia

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Video Games, Esports, Online GamingIndustries

Requirements

Candidates must have over 3 years of experience in product management or live operations for digital products, demonstrating the ability to manage and optimize live digital products at scale. A strong understanding of UX/UI principles, experience with data analytics tools like Adobe Analytics, familiarity with defect management tools such as Jira or Trello, and experience with customer-facing platforms are required.

Responsibilities

The Product Manager will oversee the daily live operations of web and mobile applications, ensuring performance and user experience, while monitoring and analyzing product features for continuous improvement. Responsibilities include identifying and prioritizing defects, defining a roadmap for enhancements based on data and feedback, collaborating with various teams for feature improvements and releases, and maintaining a strong feedback loop with end-users. The role also involves contributing to bug triage, supporting customer support teams, staying informed on market trends, and ensuring consistent user experiences across platforms.

Skills

Product Management

Live Operations

Esports

Data Analysis

User Behavior Analysis

Product Ideation

Cross-functional Collaboration

Website Optimization

Mobile App Optimization

PlayStation Global

Designs and markets gaming consoles and accessories

About PlayStation Global

Working at PlayStation offers the opportunity to be part of a leading company in the gaming industry, renowned for its cutting-edge technology like haptic feedback and 4K HDR visuals. Employees are immersed in a culture of innovation and excellence that pushes the boundaries of gaming and entertainment. Contributing to a globally recognized brand that consistently delivers high-quality, immersive gaming experiences, ensures a dynamic and fulfilling work environment.

Foster City, CaliforniaHeadquarters

1994Year Founded

M_AND_ACompany Stage

Consumer Software, Entertainment, GamingIndustries

1,001-5,000Employees

Benefits

Health and wellness: Medical (PPO, HDHP, and HMO), dental, vision, disability, employee assistance program, flexible spending accounts, health savings account, student loan repayment assistance, education reimbursement program, wellness reimbursement, identity theft protection, basic and voluntary life and AD&D insurance, business travel accident insurance, 4.5% 401(k) match, commuter program, additional voluntary programs (group legal, pet insurance, auto and home insruance), onsite flu shots and biometric screenings

Family and time off: 12 paid holidays, generous PTO, paid parental leave, adoption assistance program, 529 college savings plan match, back-up child care, parental and elder care coaching

Perks: Sony product discounts, passport perks program, monthly $10 Playstation Network voucher, employee referral bonus, game launch events

Risks

Increased competition from cloud gaming services may impact PlayStation's market share.

Semiconductor shortages could affect PlayStation 5 sales and customer satisfaction.

Cybersecurity threats pose risks to PlayStation Network's stability and user trust.

Differentiation

PlayStation Network offers a comprehensive suite of gaming and media services.

The platform supports a wide range of PlayStation consoles and devices.

PlayStation's integration with PSVR enhances its virtual reality gaming experience.

Upsides

PlayStation's acquisition of Haven Studios could boost exclusive game offerings.

The rise of cross-platform play can increase user engagement on PlayStation Network.

Growing VR market aligns with PlayStation's investment in PSVR technology.

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