Product Manager - Internationalization

Employment Type: [Not Specified] Location Type: [Not Specified] Salary: [Not Specified]

Position Overview

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster.

Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform.

We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world.

Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.

As the Product Manager - Internationalization, you will spearhead the development and execution of our Internationalization and Languages strategy, and support our expansion into EMEA (and other markets). You will be pivotal in building out our multi-lingual AI capabilities and localizing our product. As such, this role blends true impact on Cresta’s growth with the opportunity to solve complex AI and user experience problems. So if you love a fast-paced environment and getting a product off the ground while working with some of the best engineers and GTM leads around - this is your chance to make a big impact.

Key Responsibilities

• Vision and Roadmap Development: Define and articulate the product vision, strategy, and roadmap for Cresta’s internationalization, ensuring alignment with company objectives and market needs.
• Market Research and Opportunity Identification: Conduct comprehensive market research and stakeholder discovery to identify and quantify opportunities for expansion, in order to prioritize our investments.
• Broad Product Expertise: Become and stay knowledgeable across the breadth of Cresta’s products to facilitate multi-lingual development across our suite.
• Cross-Functional Leadership: Lead and collaborate with engineering, design, sales, and customer success teams to drive the product development process from ideation to delivery. Facilitate effective communication and coordination across departments to ensure cohesive product strategies and successful launches.
• Customer Engagement: Engage with prospects, customers and partners to not only gather feedback, but also help drive sales and customer satisfaction. This is where your broad product expertise will come in particular use - given that you are the primary product point of contact in EMEA.

Qualifications

• Educational Background: Bachelor's degree in Computer Science, Engineering, Business, or a related field. An advanced degree or MBA is preferred.
• Professional Experience:
  • A minimum of 6 years in product management roles within enterprise SaaS environments.
  • 0-1 experience, focus on AI/ML-driven products related to knowledge management, enterprise search, or virtual agents.
  • Proven experience in the contact center industry is highly desirable.
• Technical Proficiency:
  • In-depth understanding of AI technologies, machine learning applications, and agile development methodologies.
  • Ability to engage with technical teams to drive product development effectively.
• Leadership and Communication Skills:
  • Demonstrated ability to lead cross-functional teams.
  • Proven ability to manage complex projects.
  • Excellent communication skills with both technical and non-technical stakeholders.
• Analytical and Problem-Solving Abilities: Strong analytical and problem-solving skills.

Company Information

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster.

Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform.

We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world.

Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.