Product Manager - Internationalization

Europe

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, Software / SaaS, Contact Center TechnologyIndustries

Requirements

Candidates should possess a Bachelor's degree in Computer Science, Engineering, Business, or a related field, and preferably an advanced degree or MBA. They should have a minimum of 6 years of product management experience in enterprise SaaS environments, with 0-1 years of focus on AI/ML-driven products related to knowledge management, enterprise search, or virtual agents. Proven experience in the contact center industry is highly desirable, along with an in-depth understanding of AI technologies, machine learning applications, and agile development methodologies.

Responsibilities

As the Product Manager - Internationalization, you will define and articulate the product vision, strategy, and roadmap for Cresta’s internationalization, ensuring alignment with company objectives and market needs. You will conduct comprehensive market research and stakeholder discovery to identify and quantify opportunities for expansion, prioritize investments, and become knowledgeable across the breadth of Cresta’s products. You will lead and collaborate with engineering, design, sales, and customer success teams to drive product development from ideation to delivery, facilitating effective communication and coordination. Furthermore, you will engage with prospects, customers, and partners to gather feedback, drive sales, and enhance customer satisfaction, particularly as the primary product point of contact in EMEA.

Skills

Natural Language Processing

Localization

Internationalization

Product Strategy

Multi-lingual AI

User Experience

AI Development

Market Expansion

Cresta

AI-powered coaching for sales teams

About Cresta

Cresta focuses on enhancing business outcomes through AI-powered coaching and assistance, particularly for sales teams. Its main product, Cresta for Sales, analyzes all sales conversations to identify performance gaps and provide real-time coaching, helping businesses improve their sales efficiency. This service is available on a subscription basis and is suitable for companies of all sizes across various industries. Cresta also offers a chatbot service that automates repetitive conversations, allowing sales agents to concentrate on more complex tasks. The patented Real-Time Intelligence Engine continuously learns from interactions to highlight effective behaviors, giving businesses a competitive edge. Clients have reported notable improvements, including faster response times and increased sales conversions.

Palo Alto, CaliforniaHeadquarters

2017Year Founded

$268.5MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Risks

Competition from AI giants like Google and Microsoft threatens Cresta's market share.

Rapid AI advancements may render Cresta's offerings outdated without continuous innovation.

Expansion into Romania and India may face operational challenges and increased costs.

Differentiation

Cresta's Real-Time Intelligence Engine offers unique AI-driven insights for sales improvement.

The company provides AI-powered coaching, enhancing sales team performance with real-time feedback.

Cresta's chatbot service reduces repetitive tasks, allowing agents to focus on complex issues.

Upsides

Cresta's $125M Series D funding boosts product development and market expansion.

Recognition in Forbes AI 50 list enhances Cresta's credibility and market presence.

Human-in-the-loop AI capabilities improve customer service interactions and satisfaction.

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