[Remote] Localization Operations Manager at WhatNot

New York, New York, United States

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$160,000 – $190,000Compensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

E-commerce, Biotechnology, MarketplaceIndustries

Requirements

Candidates should possess 5-8 years of experience, with at least 3 years in localization project management or operations, preferably in tech or app development. A Bachelor's degree in Linguistics, Translation, Localization, International Studies, or a related field is required, along with experience using localization platforms like Smartling, Phrase, or Localize. Proven ability to manage third-party vendors and freelance localization resources, familiarity with multilingual UI/UX best practices, experience working with engineering, product, and design teams, strong communication and interpersonal skills, and excellent project management skills are also necessary. Team members must be within commuting distance of New York, NY, Los Angeles, CA, Seattle, WA, or San Francisco, CA hubs.

Responsibilities

The Localization Operations Manager will oversee the entire localization process, ensuring accurate adaptation of app content for multiple languages and consistent product terminology. This role serves as the primary point of contact for localization operations, responding to platform issues and troubleshooting problems. Responsibilities include collaborating with engineering, product, and design teams to address localization concerns and app formatting issues, developing and maintaining relationships with third-party localization vendors and translators, and overseeing translation and app formatting quality. The manager will collaborate with QA teams for localization testing, track and report on project progress, and continuously evaluate and improve localization workflows, tools, and vendor performance. Maintaining consistency of product terminology across all application content by enforcing guidelines and glossaries is also a key duty.

Skills

Localization

Project Management

Vendor Management

Translation Management Systems

Smartling

Cross-functional Collaboration

Problem-Solving

Communication

WhatNot

Online marketplace for authentic collectibles

About WhatNot

Whatnot.com operates as an online marketplace dedicated to collectibles, particularly focusing on items like Funkos and FiGPiNs. The platform ensures that every collectible listed is 100% authentic through a rigorous verification process that includes hand authentication, providing trust and security for both buyers and sellers. It caters to collectors and enthusiasts who seek a reliable space to buy and sell rare and exclusive items from popular franchises such as Marvel Comics and Star Wars. Whatnot.com distinguishes itself from competitors by charging low fees on sales and offering seller protection, which guarantees prompt and secure payments. The company's goal is to create a trusted environment for the growing community of collectible enthusiasts, facilitating safe and easy transactions for unique items.

Marina del Rey, CaliforniaHeadquarters

2019Year Founded

$728.7MTotal Funding

SERIES_ECompany Stage

Consumer Software, Consumer GoodsIndustries

501-1,000Employees

Benefits

Competitive base salary and stock options

Unlimited Vacation Policy and No Meeting Holidays

Health Insurance options including Medical, Dental, Vision, Life, Short term disability & Long term Disability

Work From Home Support

Up to $500 monthly to spend within Whatnot App

Care benefits

Risks

Increased competition from TikTok Shop may impact Whatnot's market share.

The collectibles market's volatility could affect Whatnot's sales and inventory.

Expansion into new categories may dilute Whatnot's specialized brand identity.

Differentiation

Whatnot offers a unique marketplace for 100% authenticated collectible items.

The platform integrates live shopping with entertainment, enhancing user engagement.

Whatnot's partnerships with major franchises like Marvel boost its market appeal.

Upsides

Whatnot's $265M funding round supports expansion and new product categories.

The platform's collaboration with PSA enhances trust through integrated authentication services.

Rising interest in live shopping among younger demographics drives Whatnot's growth.

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