Product Manager at unitQ

San Francisco, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, AI, TechnologyIndustries

Requirements

4+ years of product management experience, ideally in B2B SaaS or AI/data-focused products
Familiarity with user engagement or behavioral analytics
Hands-on experience working with ML/AI technologies, including LLMs, RAG systems, or agentic frameworks
Working knowledge of SQL and comfort exploring data to inform decisions
Strong presentation and storytelling skills — able to clearly communicate insights to both technical teams and customer executives
Proven ability to lead cross-functional work and prioritize under ambiguity
A customer-first mindset with experience in high-touch, customer-facing roles
Experience conducting competitive analysis and market research to inform product direction and differentiation
Nice to have: Shipped features that analyze unstructured data (e.g., user reviews, tickets, call transcripts)
Nice to have: Experience building dashboards or working with data visualization tools (e.g., Looker, Retool, Tableau)
Nice to have: Background in customer success, product operations, or support tooling

Responsibilities

Drive the roadmap and execution for AI-powered feedback analytics as a key member of the product team
Collaborate with engineering and design to deliver insights that are tailored to the needs of different customer personas — from product managers to executives — and integrated into their workflows
Define and track key product metrics — including insight clarity, relevance for customer roles, engagement with dashboards, and overall impact on decision-making
Work cross-functionally to deliver customer value from ingestion to visualization and storytelling
Engage directly with customers — including product and support leaders at top tech companies — to gather feedback, present insights, and shape solutions

Skills

Product Management

LLMs

RAG

Agentic Frameworks

Data Analytics

Feedback Analytics

Roadmap Planning

unitQ

Monitors customer feedback for product improvement

About unitQ

UnitQ focuses on monitoring and analyzing customer feedback to help businesses improve their products. Its main product, unitQ Monitor, uses machine learning to scan feedback from over 100 languages across various channels, allowing companies to gather insights from a diverse customer base. Unlike competitors, unitQ Monitor filters out irrelevant information to identify actionable bugs and issues, enabling quick resolutions and reducing customer churn. The company's goal is to enhance product quality and customer satisfaction through a subscription-based service.

San Mateo, CaliforniaHeadquarters

2018Year Founded

$39.9MTotal Funding

SERIES_BCompany Stage

Enterprise Software, AI & Machine LearningIndustries

51-200Employees