Process Excellence Lead at Wise

Sydney, New South Wales, Australia

Wise Logo
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
FintechIndustries

Requirements

  • Experienced in process improvement, with knowledge of proven methodologies such as Lean Six Sigma
  • Skilled in evaluating and analysing existing workflows, practices, and policy settings to identify optimisation opportunities
  • Ability to identify and leverage technology, new data sources, automation, and digital tools to drive efficiency
  • Capable of designing, leading, and implementing process uplift, policy change, automation, and digitisation programmes
  • Experience in creating, maintaining, and improving detailed process documentation, workflows, and SOPs
  • Proficient in developing, tracking, and reporting on key metrics tied to financial, risk, and customer objectives
  • Strong collaboration skills with cross-functional stakeholders to ensure adoption and embedding of improvements
  • Ability to champion and mentor on continuous improvement, sharing best practices and market insights
  • Experience translating operational challenges into actionable strategic initiatives

Responsibilities

  • Build a process excellence capability across Wisr, focusing on competitor positioning, customer outcomes, and financial imperatives
  • Evaluate and analyse existing loan origination and customer service practices, workflows, and policy settings to identify and deliver optimisation opportunities
  • Identify and leverage technology, new data sources, automation, and digital tools to drive efficiency across lending processes
  • Apply proven process improvement methodologies such as Lean Six Sigma to streamline operations, eliminate waste, and optimise resources
  • Design, lead, and implement process uplift, policy change, automation, and digitisation programmes aligned with objectives
  • Oversee the creation, maintenance, and continued improvement of detailed process documentation, workflows, and SOPs
  • Develop, track, and report on key metrics tied to financial, risk, and customer objectives
  • Collaborate with stakeholders across Wisr to ensure process improvements are understood, adopted, embedded, and deliver measurable business value
  • Champion a culture of continuous improvement by mentoring teams, sharing best practices, and market insights
  • Collaborate with the COO to translate emerging opportunities and operational challenges into actionable strategic initiatives

Skills

Process Improvement
Continuous Improvement
Lean
Six Sigma
Process Optimization
Change Management
Performance Metrics
End-to-End Processes

Wise

Facilitates low-cost international money transfers

About Wise

Wise focuses on international money transfers, providing a low-cost alternative to traditional banks. It uses a peer-to-peer system to match transfers between users in different countries, which helps reduce fees and offers better exchange rates. Customers pay a small, transparent fee for each transaction, and Wise also offers a multi-currency account for managing funds in various currencies. The company aims to maintain high performance and reliability while ensuring transparency and trust with its users.

London, United KingdomHeadquarters
2011Year Founded
$385.5MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
5,001-10,000Employees

Benefits

PTO & annual leave
Work from home flexibility
Parental leave
Medical insurance plans
Health & wellbeing discounts
Pension & retirement plans
Social events
Relocation support

Risks

Increased competition from banks integrating Swift services could challenge Wise's market share.
Regulatory scrutiny following Stenn's collapse may increase pressure on Wise.
Bitcoin's low transaction fees could attract customers away from Wise's services.

Differentiation

Wise offers a peer-to-peer system for low-cost international money transfers.
The company provides a multi-currency account for ex-pats, freelancers, and travelers.
Wise's transparent fee structure attracts customers seeking cost-effective money transfer solutions.

Upsides

Partnership with Morgan Stanley enhances Wise's cross-border settlement capabilities.
Expansion into India's remittance market presents significant growth opportunities for Wise.
API integrations offer additional revenue streams and market penetration for Wise.

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