Process Excellence Lead at Wise

Sydney, New South Wales, Australia

Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

FintechIndustries

Requirements

Experienced in process improvement, with knowledge of proven methodologies such as Lean Six Sigma
Skilled in evaluating and analysing existing workflows, practices, and policy settings to identify optimisation opportunities
Ability to identify and leverage technology, new data sources, automation, and digital tools to drive efficiency
Capable of designing, leading, and implementing process uplift, policy change, automation, and digitisation programmes
Experience in creating, maintaining, and improving detailed process documentation, workflows, and SOPs
Proficient in developing, tracking, and reporting on key metrics tied to financial, risk, and customer objectives
Strong collaboration skills with cross-functional stakeholders to ensure adoption and embedding of improvements
Ability to champion and mentor on continuous improvement, sharing best practices and market insights
Experience translating operational challenges into actionable strategic initiatives

Responsibilities

Build a process excellence capability across Wisr, focusing on competitor positioning, customer outcomes, and financial imperatives
Evaluate and analyse existing loan origination and customer service practices, workflows, and policy settings to identify and deliver optimisation opportunities
Identify and leverage technology, new data sources, automation, and digital tools to drive efficiency across lending processes
Apply proven process improvement methodologies such as Lean Six Sigma to streamline operations, eliminate waste, and optimise resources
Design, lead, and implement process uplift, policy change, automation, and digitisation programmes aligned with objectives
Oversee the creation, maintenance, and continued improvement of detailed process documentation, workflows, and SOPs
Develop, track, and report on key metrics tied to financial, risk, and customer objectives
Collaborate with stakeholders across Wisr to ensure process improvements are understood, adopted, embedded, and deliver measurable business value
Champion a culture of continuous improvement by mentoring teams, sharing best practices, and market insights
Collaborate with the COO to translate emerging opportunities and operational challenges into actionable strategic initiatives

Skills

Key technologies and capabilities for this role

Process ImprovementContinuous ImprovementLeanSix SigmaProcess OptimizationChange ManagementPerformance MetricsEnd-to-End Processes

Questions & Answers

Common questions about this position

Is this a remote or hybrid role?

The team works in a hybrid working environment, requiring 3 days per week in the office.

What is the salary for the Process Excellence Lead position?

This information is not specified in the job description.

What are the key responsibilities of this role?

You will own end-to-end processes, identify and deliver improvements, drive continuous improvement culture, boost operational efficiency, and partner with cross-functional stakeholders to optimize workflows using data, automation, and digital tools.

What is the company culture like at Wisr?

Wisr is a people-first business committed to a supportive, inclusive, and diverse workplace, valuing flexibility with hybrid work and focused on purpose-led impact through fintech products.

What makes a strong candidate for this role?

Strong candidates will have experience building process excellence capabilities, analyzing loan origination workflows, leveraging technology and automation for efficiency, and partnering cross-functionally to drive data-driven improvements.

Wise

Facilitates low-cost international money transfers

About Wise

Wise focuses on international money transfers, providing a low-cost alternative to traditional banks. It uses a peer-to-peer system to match transfers between users in different countries, which helps reduce fees and offers better exchange rates. Customers pay a small, transparent fee for each transaction, and Wise also offers a multi-currency account for managing funds in various currencies. The company aims to maintain high performance and reliability while ensuring transparency and trust with its users.

London, United KingdomHeadquarters

2011Year Founded

$385.5MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

5,001-10,000Employees