[Remote] Associate Director, Operations Performance at Spring Health

Remote

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, BiotechnologyIndustries

Requirements

Strategic and operational leadership experience
Analytical rigor
Passion for continuous improvement
Ability to combine data, insight, and disciplined execution
Experience in defining, designing, and implementing performance management systems
Experience in establishing clear metrics and standards of excellence
Ability to partner cross-functionally with team leaders
Experience in building and leading high-performing teams
Experience in data analysis and interpretation
Ability to drive performance insights and identify opportunities for improvement

Responsibilities

Lead a performance Center of Excellence
Define, design, and implement standardized Operations performance management systems
Establish clear metrics and standards of excellence
Drive performance insights through data analysis and feedback loops
Partner cross-functionally with team leaders to ensure performance frameworks are applied consistently
Support strategic initiatives by evaluating the impact of process changes and strategic initiatives on operational outcomes
Build and lead a high-performing team of performance managers
Develop and mentor performance managers to bring structure, curiosity, and accountability to every engagement
Collaborate with the Analytics & Workforce Optimization team
Ensure performance frameworks are institutionalized across all Ops teams

Skills

Key technologies and capabilities for this role

Performance ManagementOperational ExcellenceData AnalysisStrategic PlanningProcess ImprovementQuality AssuranceAccountabilityContinuous Improvement

Spring Health

Personalized mental health solutions for employers

About Spring Health

Spring Health offers personalized mental health solutions to employers and health plans, focusing on enhancing employee well-being. Their Precision Mental Healthcare system tailors support to individuals, providing options like digital resources, therapy, and medication. Users receive a customized care plan after a brief assessment, allowing them to schedule appointments and access wellness exercises easily. The goal is to improve workplace mental health by providing effective and accessible resources.

New York City, NoneHeadquarters

2016Year Founded

$452.3MTotal Funding

SERIES_ECompany Stage

HealthcareIndustries

1,001-5,000Employees

Benefits

Retirement benefits

Paid time off

Healthcare benefits

Insurance benefits

Work-life benefits

Mental health benefits

Risks

Increased competition from digital mental health platforms offering similar services at lower costs.

Rapid technological advancements may outpace Spring Health's current AI capabilities.

Potential data privacy concerns could impact user trust and compliance costs.

Differentiation

Spring Health uses Precision Mental Healthcare for personalized mental health solutions.

The company offers a comprehensive platform with digital support, therapy, and medication.

Spring Health is the first to earn nationwide third-party accreditation for clinical care.

Upsides

Spring Health raised $100M in Series E funding, valuing it at $3.3 billion.

The company collaborates with major brands like Microsoft and Target.

Spring Health's Community Care solution addresses mental health equity and social determinants.

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