[Remote] Senior Business Process Analyst at Omada Health

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Digital Health, HealthcareIndustries

Requirements

Bachelor’s degree in Business, Management Information Systems, Industrial Engineering, Information Technology, or related field
5+ years of experience in process improvement, operational excellence, or program operations—preferably in digital health or health tech
Demonstrated success leading cross-functional improvement initiatives in a fast-paced, scaling organization
Proficiency in process mapping and analysis tools (e.g., Lucidchart, Miro, Visio) and comfort working with data to assess impact
Experience with go-to-market systems, such as CRM and marketing automation (Salesforce is a plus)
Excellent communication and stakeholder management skills across technical and non-technical audiences

Responsibilities

Map and evaluate end-to-end workflows across go-to-market (GTM), operational, and technical teams to identify inefficiencies and opportunities for automation or redesign
Lead initiatives that improve member experience, reduce operational friction, and enhance efficiency
Define key process metrics (cycle time, cost-to-serve, error rate, etc.) and build dashboards or scorecards to monitor performance
Partner with other operational and analytical teams to turn process data into actionable insights
Conduct root cause analyses and deliver clear recommendations that drive measurable impact
Partner with operational and GTM teams to pilot, scale, and sustain process improvements
Create and maintain process documentation, SOPs, and training materials that support adoption
Lead cross-functional change management efforts to ensure new processes are embedded and effective
Ensure that all processes align with Omada’s standards for clinical quality, privacy (HIPAA), and regulatory compliance
Partner with internal audit and compliance teams to maintain readiness for client and regulatory reviews

Skills

Key technologies and capabilities for this role

Process DesignWorkflow OptimizationData AnalysisRoot Cause AnalysisContinuous ImprovementStakeholder ManagementCross-functional Collaboration

Questions & Answers

Common questions about this position

What qualifications are required for the Senior Business Process Analyst role?

Candidates need a Bachelor’s degree in Business, Management Information Systems, Industrial Engineering, Information Technology, or related field, plus 5+ years of experience in process improvement, operational excellence, or program operations—preferably in digital health or health tech. They must also have demonstrated success leading cross-functional improvement initiatives in a fast-paced, scaling organization and proficiency in process mapping and analysis tools like Lucidchart.

What is the salary for this position?

This information is not specified in the job description.

Is this role remote or does it require office work?

This information is not specified in the job description.

What kind of company culture does Omada Health have?

Omada Health fosters a high-growth digital health environment where systems thinkers thrive in complexity, balance innovation with structure, and collaborate across teams like Commercial Operations, Marketing, Customer Success, IT, and Sales to drive operational excellence.

What makes a strong candidate for this Senior Business Process Analyst position?

A strong candidate is a systems thinker with experience leading cross-functional process improvements in fast-paced organizations, fluency in continuous improvement methodologies, and proficiency in process mapping tools, preferably with a background in digital health.

Omada Health

Virtual care for chronic condition management

About Omada Health

Omada Health provides virtual care programs aimed at helping individuals with chronic conditions improve their health over the long term. Their approach combines clinical protocols with behavioral science to create personalized interventions for issues like diabetes prevention, weight management, hypertension, and musculoskeletal problems. The programs are evidence-based and have shown positive results in peer-reviewed studies. What sets Omada apart from competitors is their focus on creating engaging programs that encourage participants to stick with them, leading to reduced healthcare costs and improved health outcomes. The goal of Omada Health is to leverage technology and human care teams to support members in achieving lasting health behavior changes.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$436.3MTotal Funding

DEBTCompany Stage

HealthcareIndustries

501-1,000Employees

Benefits

Remote first - Join Omada from anywhere in the US. No matter where you’re located, we budget for travel so your team can come together.

Flexible vacation - Invest in yourself and your loved ones with flexible time away and monthly wellness days.

Parental leave - We support all new parents with competitive leave policies and flexible schedules upon return.

Omada program - Join our best-in-class program to reach your health goals, and invite a loved one to join you too.

Meeting-free days - Every Wednesday afternoon, we observe company-wide focus time with nothing on the calendar.

Resources to thrive - Invest in inclusion with resource groups, equity training, and a cross-functional team dedicated to belonging.

Risks

Amazon's entry into digital health could challenge Omada's market share.

High costs of GLP-1 medications may limit Omada's program adoption.

Reliance on partnerships with large employers poses a risk if they switch providers.

Differentiation

Omada Health is the largest CDC-recognized provider of the National Diabetes Prevention Program.

Omada combines health coaching, connected devices, and data for personalized health interventions.

Omada's programs are clinically supported and published in multiple peer-reviewed journals.

Upsides

Omada's IPO planned for 2025 could provide significant capital for expansion.

Partnerships with major employers like Costco enhance Omada's market reach.

Omada's integration of GLP-1s with behavior change programs shows promising health outcomes.

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