Principal Solutions Engineer

San Mateo, California, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, Customer Relationship Management (CRM), Human Resources (HR), Information Technology (IT)Industries

Requirements

Candidates should possess 10+ years of experience in Solution Engineering, preferably within SaaS and enterprise software. A strong understanding of ITSM/ESM domains, including familiarity with platforms like ServiceNow, Halo, or Jira, is required. Expertise in APIs, webhooks, integrations, and infrastructure components is essential, as is a proven ability to coach and mentor peers. Experience in using AI to present solutions, operationalize projects, and articulate value, along with knowledge of LLMs and foundational AI principles, is also necessary. The role requires comfort operating independently in complex enterprise scenarios and the ability to influence C-level stakeholders and diverse technical audiences.

Responsibilities

The Principal Solutions Engineer will partner with enterprise customers to understand strategic business challenges and recommend solutions using the Freshworks platform. This includes leading discovery workshops, shaping customer requirements, and influencing deal strategy to achieve technical wins. Responsibilities also involve delivering compelling product demonstrations aligned with industry use cases and value storytelling. The engineer will collaborate with AEs, product teams, and solution architects to shape scalable and secure solutions, contribute to competitive strategies, and mentor junior team members. Translating complex customer needs into clear solution architectures, including integrations and security considerations, is a key duty. The role also involves championing technical excellence and best practices through presentations and customer engagements.

Skills

AI-first Employee Experience software

ITSM

ITAM

ITOM

ESM

Scalable platforms

Customer experience (CX)

Employee experience (EX)

Strategic thinking

Business problem solving

Technology solutions

FreshBooks

Cloud-based accounting software for businesses

About FreshBooks

FreshBooks provides cloud-based accounting software aimed at simplifying financial management for small to medium-sized businesses and self-employed professionals. The software allows users to efficiently track expenses, time, and invoices, making it accessible even for those without accounting experience. Users subscribe to the service with various pricing tiers, and they can take advantage of a 30-day money-back guarantee and an 80% discount for the first four months. FreshBooks stands out from competitors by offering a user-friendly interface and mobile accessibility, enabling users to manage their finances on the go. The company's goal is to help business owners and accountants streamline their financial processes, improve organization, and enhance client relationships.

Toronto, CanadaHeadquarters

2003Year Founded

$149.6MTotal Funding

DEBTCompany Stage

Consumer Software, FintechIndustries

201-500Employees