Strategic Solutions Engineer, West

United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, Customer Experience, SaaSIndustries

Requirements

The Strategic Solutions Engineer should possess a strong understanding of AI technologies, including LLMs and SLMs, and have experience with contact center AI platforms and transformation strategies. A background in technical discovery, solution design, and delivering proof-of-value engagements is essential. The role requires the ability to translate technical complexity into business impact and stay current with emerging AI technologies like RAG and speech recognition.

Responsibilities

The Strategic Solutions Engineer will partner with Sales Directors to understand customer business goals, technical environments, and operational challenges, architecting AI-powered solutions using LLMs and SLMs. Responsibilities include leading technical discovery sessions, qualifying and translating customer requirements into Cresta configurations, designing and delivering tailored product demonstrations, owning the technical design and delivery of proof-of-value engagements, running ROI workshops, and serving as a technical liaison between Sales, Product, and Engineering.

Skills

LLMs

SLMs

Real-time AI assistance

Business consulting

Technical expertise

Customer discovery

Solution design

Solution validation

Sales support

Cresta

AI-powered coaching for sales teams

About Cresta

Cresta focuses on enhancing business outcomes through AI-powered coaching and assistance, particularly for sales teams. Its main product, Cresta for Sales, analyzes all sales conversations to identify performance gaps and provide real-time coaching, helping businesses improve their sales efficiency. This service is available on a subscription basis and is suitable for companies of all sizes across various industries. Cresta also offers a chatbot service that automates repetitive conversations, allowing sales agents to concentrate on more complex tasks. The patented Real-Time Intelligence Engine continuously learns from interactions to highlight effective behaviors, giving businesses a competitive edge. Clients have reported notable improvements, including faster response times and increased sales conversions.

Palo Alto, CaliforniaHeadquarters

2017Year Founded

$268.5MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Risks

Competition from AI giants like Google and Microsoft threatens Cresta's market share.

Rapid AI advancements may render Cresta's offerings outdated without continuous innovation.

Expansion into Romania and India may face operational challenges and increased costs.

Differentiation

Cresta's Real-Time Intelligence Engine offers unique AI-driven insights for sales improvement.

The company provides AI-powered coaching, enhancing sales team performance with real-time feedback.

Cresta's chatbot service reduces repetitive tasks, allowing agents to focus on complex issues.

Upsides

Cresta's $125M Series D funding boosts product development and market expansion.

Recognition in Forbes AI 50 list enhances Cresta's credibility and market presence.

Human-in-the-loop AI capabilities improve customer service interactions and satisfaction.

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