Senior Solution Architect

Santa Clara, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, Cloud Computing, AIIndustries

Requirements

Candidates must be a customer-facing ServiceNow expert with a blend of business acumen and technical expertise, including the ability to architect and develop curated solutions on the Now Platform. The ideal candidate can articulate strategic vision and business value to both technical and non-technical stakeholders, including executives and frontline teams. Passion for innovation, obsession with AI and emerging technologies, and the ability to thrive in collaborative, fast-paced environments are essential.

Responsibilities

The Senior Solution Architect will drive innovative solutions by co-innovating with customers to fuel their digital transformation. They will collaborate with developers and designers to craft and co-present tailored solutions, and work with sales, solution consulting, and partner teams to drive customer success. Responsibilities include demonstrating and prototyping platform capabilities, identifying key requirements, and creating innovative prototypes for specific customer needs. The role involves co-delivering design thinking workshops, empathizing with end-users, and architecting and developing viable, innovative solutions using the ServiceNow Platform.

Skills

ServiceNow

Solution Architecture

Gen AI

Emergent Technologies

Design Thinking

Lean Innovation

Human-Centered Design

Rapid Prototyping

Now Platform

Customer-Facing

Pre-sales

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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