Principal Solutions Engineer

San Mateo, California, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Software, Customer Relationship Management (CRM), Employee Experience Software, IT Service Management (ITSM)Industries

Requirements

Candidates should possess 10+ years of experience in Solution Engineering, preferably in SaaS and enterprise software, with a strong understanding of ITSM/ESM domains and familiarity with platforms like ServiceNow, Halo, or Jira. A proven playbook for leveraging AI to enhance presentations, expedite projects, and articulate value is required, along with a solid grasp of LLMs and foundational AI principles. Deep knowledge of APIs, webhooks, integrations, and infrastructure components is essential, as is the ability to operate independently in complex enterprise scenarios and influence C-level stakeholders. Experience in coaching and mentoring peers is also expected.

Responsibilities

The Principal Solutions Engineer will partner with enterprise customers to understand strategic business challenges and recommend solutions using the Freshworks platform. This role involves leading discovery workshops, shaping customer requirements, and influencing deal strategy to achieve technical wins. Responsibilities include delivering compelling product demonstrations, collaborating with internal teams to design scalable solutions, and contributing to competitive strategies. The engineer will translate complex customer needs into clear solution architectures, champion technical excellence through presentations and engagements, and mentor junior team members.

Skills

AI-first Employee Experience software

ITSM

ITAM

ITOM

ESM

Scalable platforms

Customer experience (CX)

Employee experience (EX)

Strategic thinking

Communication

Problem-solving with technology

FreshBooks

Cloud-based accounting software for businesses

About FreshBooks

FreshBooks provides cloud-based accounting software aimed at simplifying financial management for small to medium-sized businesses and self-employed professionals. The software allows users to efficiently track expenses, time, and invoices, making it accessible even for those without accounting experience. Users subscribe to the service with various pricing tiers, and they can take advantage of a 30-day money-back guarantee and an 80% discount for the first four months. FreshBooks stands out from competitors by offering a user-friendly interface and mobile accessibility, enabling users to manage their finances on the go. The company's goal is to help business owners and accountants streamline their financial processes, improve organization, and enhance client relationships.

Toronto, CanadaHeadquarters

2003Year Founded

$149.6MTotal Funding

DEBTCompany Stage

Consumer Software, FintechIndustries

201-500Employees