Principal Solutions Engineer

San Mateo, California, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, Customer Experience (CX), Employee Experience (EX)Industries

Requirements

Candidates must have over 10 years of experience in Solution Engineering, preferably within SaaS and enterprise software. A strong understanding of ITSM/ESM domains and familiarity with platforms like ServiceNow, Halo, or Jira are essential. The role requires deep knowledge of APIs, webhooks, integrations, and infrastructure components. Experience in coaching and mentoring peers, along with strong communication skills for influencing C-level stakeholders, is also necessary. A proven playbook for leveraging AI to enhance presentations, operationalize projects, and articulate value is required, along with an understanding of LLMs and foundational AI principles.

Responsibilities

The Principal Solutions Engineer will partner with enterprise customers to understand their strategic business challenges and recommend solutions using the Freshworks platform. This role involves leading discovery workshops, shaping customer requirements, and influencing deal strategy to achieve technical wins. Responsibilities include delivering compelling product demonstrations, collaborating with internal teams to design scalable solutions, and contributing to competitive strategies. The engineer will also translate complex customer needs into clear solution architectures, champion technical excellence, and mentor junior team members.

Skills

AI-first Employee Experience software

ITSM

ITAM

ITOM

ESM

GTM

Enterprise business

Strategic thinking

Communication

Problem-solving

Technology

FreshBooks

Cloud-based accounting software for businesses

About FreshBooks

FreshBooks provides cloud-based accounting software aimed at simplifying financial management for small to medium-sized businesses and self-employed professionals. The software allows users to efficiently track expenses, time, and invoices, making it accessible even for those without accounting experience. Users subscribe to the service with various pricing tiers, and they can take advantage of a 30-day money-back guarantee and an 80% discount for the first four months. FreshBooks stands out from competitors by offering a user-friendly interface and mobile accessibility, enabling users to manage their finances on the go. The company's goal is to help business owners and accountants streamline their financial processes, improve organization, and enhance client relationships.

Toronto, CanadaHeadquarters

2003Year Founded

$149.6MTotal Funding

DEBTCompany Stage

Consumer Software, FintechIndustries

201-500Employees