Polly

Principal Implementation Consultant

United States

Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
SoftwareIndustries

Job Description

Position Overview

Polly is seeking a strategic leader with 10+ years of software implementation experience to lead enterprise and strategic customer implementations. This role involves navigating ambiguity and complexity, advising executives on change management and workflow transformation, and driving long-term adoption strategies. You will be instrumental in shaping the product roadmap, establishing scalable frameworks, and mentoring other Implementation Consultants.

Who You Are

  • A strategic leader with 10+ years of software implementation experience.
  • Proven ability to lead complex, enterprise-scale deployments and influence cross-functional strategy.
  • Skilled at translating complex business requirements into actionable plans.
  • Consistently delivers value to customers while scaling internal processes.
  • Motivated by solving hard problems, leading executive-level customer conversations, and mentoring others.

What You'll Do

  • Lead enterprise and strategic customer implementations, confidently navigating ambiguity and complexity.
  • Serve as the implementation lead on critical customer accounts, advising executives on change management, workflow transformation, and long-term adoption strategies.
  • Drive internal process improvements and establish best practices for implementation methodology, customer onboarding, and risk management.
  • Partner with Product, Engineering, and Customer Experience teams to shape the product roadmap based on customer onboarding trends and feedback.
  • Establish scalable frameworks, playbooks, and tools to elevate team performance and enhance operational efficiency.
  • Represent Implementation in cross-functional working groups and act as a subject matter expert in customer onboarding strategy.
  • Lead and mentor other Implementation Consultants, providing guidance on project delivery, customer communication, and strategic thinking.
  • Contribute to hiring, training, and onboarding efforts to help grow the team.

What You Have

  • 10+ years of experience in software implementation, with a strong background leading complex, multi-phase rollouts.
  • Proven ability to manage executive-level relationships and align customer needs with business outcomes.
  • Deep understanding of implementation frameworks, change management, mortgage software/systems, and scalable delivery models.
  • Experience influencing internal roadmaps and driving cross-functional outcomes.
  • Ability to build tools and processes that elevate team performance and increase delivery efficiency.
  • Exceptional verbal and written communication skills.
  • Leadership experience, including mentoring, training, and thought leadership.

Why Join Polly?

  • High Bar of Talent: Polly consistently performs in the top quartile of start-up companies, driven by its talented and collaborative team. We strive to hire the best to continue raising that bar, with a rigorous interview process.
  • Disruptive Mission: Polly is committed to innovating the historically under-innovated mortgage capital markets space with its purpose-built platform. We seek passionate builders who challenge the status quo.
  • Individual Impact & Growth: Every team member's contribution is visible and valued, directly impacting Polly's mission. You'll gain exposure to all levels of leadership, cross-functional teams, and impactful projects, fostering skill development.
  • Hybrid Workplace with Innovation at the Core: We embrace a hybrid model, with employees working on-site three days a week (Tues./Wed./Thurs.) at our Innovation Hubs in Dallas-Fort Worth and San Francisco. Remote work is available for this role, though a hybrid arrangement is strongly preferred.

Employee Benefits

  • Competitive Compensation: Salaries are designed to reward expertise and direct contributions.
  • Comprehensive Health Coverage: Polly provides 100% company-paid medical, vision, and dental insurance.

Employment Type

  • Full-time

Location Type

  • [Information not provided]

Salary

  • [Information not provided]

Skills

software implementation
enterprise-scale deployments
business requirements translation
change management
workflow transformation
customer onboarding
risk management
product roadmap
implementation methodology
mortgage software
scalable delivery models
executive relationship management

Polly

Cloud-based platform for mortgage operations

About Polly

Polly.io offers a platform designed to improve the mortgage industry by making operations more efficient for lenders. The platform is cloud-based, which means it uses internet technology to provide secure and scalable services. This allows lenders to access advanced tools for data analysis and machine learning, helping them to price loans and manage loan locks more accurately and quickly than traditional methods. Polly.io also features a Loan Trading Exchange that connects buyers and sellers of mortgage loans, making the process more transparent and efficient. By providing real-time analytics and market insights, Polly.io helps lenders make better decisions. The goal of Polly.io is to empower lenders of all sizes to enhance their productivity and profitability through its comprehensive suite of tools.

San Francisco, CaliforniaHeadquarters
2019Year Founded
$74.9MTotal Funding
GROWTH_EQUITY_VCCompany Stage
Fintech, Financial ServicesIndustries
51-200Employees

Benefits

Professional growth & upward mobility
Competitive salaries
100% paid medical/vision/dental/disability/life insurance
Unlimited PTO
Remote environment

Risks

Increased competition from similar fintech solutions could erode Polly's market share.
Continuous technological advancements may require costly updates to Polly's platform.
Economic downturns could negatively impact demand for Polly's mortgage services.

Differentiation

Polly offers the industry's first cloud-native, commercially scalable Product and Pricing Engine.
The platform integrates advanced data science and machine learning for superior mortgage pricing accuracy.
Polly's Loan Trading Exchange enhances transparency and efficiency in the mortgage loan sale cycle.

Upsides

Polly's cloud-based platform aligns with the industry's digital transformation trend.
The integration with nCino enhances loan officer mobility and engagement opportunities.
Polly's Lender Intelligence tool provides valuable market insights for data-driven decisions.

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