Job Description

Position Overview

Polly is seeking a strategic leader with 10+ years of software implementation experience to lead enterprise and strategic customer implementations. This role involves navigating ambiguity and complexity, advising executives on change management and workflow transformation, and driving long-term adoption strategies. You will be instrumental in shaping the product roadmap, establishing scalable frameworks, and mentoring other Implementation Consultants.

Who You Are

• A strategic leader with 10+ years of software implementation experience.
• Proven ability to lead complex, enterprise-scale deployments and influence cross-functional strategy.
• Skilled at translating complex business requirements into actionable plans.
• Consistently delivers value to customers while scaling internal processes.
• Motivated by solving hard problems, leading executive-level customer conversations, and mentoring others.

What You'll Do

• Lead enterprise and strategic customer implementations, confidently navigating ambiguity and complexity.
• Serve as the implementation lead on critical customer accounts, advising executives on change management, workflow transformation, and long-term adoption strategies.
• Drive internal process improvements and establish best practices for implementation methodology, customer onboarding, and risk management.
• Partner with Product, Engineering, and Customer Experience teams to shape the product roadmap based on customer onboarding trends and feedback.
• Establish scalable frameworks, playbooks, and tools to elevate team performance and enhance operational efficiency.
• Represent Implementation in cross-functional working groups and act as a subject matter expert in customer onboarding strategy.
• Lead and mentor other Implementation Consultants, providing guidance on project delivery, customer communication, and strategic thinking.
• Contribute to hiring, training, and onboarding efforts to help grow the team.

What You Have

• 10+ years of experience in software implementation, with a strong background leading complex, multi-phase rollouts.
• Proven ability to manage executive-level relationships and align customer needs with business outcomes.
• Deep understanding of implementation frameworks, change management, mortgage software/systems, and scalable delivery models.
• Experience influencing internal roadmaps and driving cross-functional outcomes.
• Ability to build tools and processes that elevate team performance and increase delivery efficiency.
• Exceptional verbal and written communication skills.
• Leadership experience, including mentoring, training, and thought leadership.

Why Join Polly?

• High Bar of Talent: Polly consistently performs in the top quartile of start-up companies, driven by its talented and collaborative team. We strive to hire the best to continue raising that bar, with a rigorous interview process.
• Disruptive Mission: Polly is committed to innovating the historically under-innovated mortgage capital markets space with its purpose-built platform. We seek passionate builders who challenge the status quo.
• Individual Impact & Growth: Every team member's contribution is visible and valued, directly impacting Polly's mission. You'll gain exposure to all levels of leadership, cross-functional teams, and impactful projects, fostering skill development.
• Hybrid Workplace with Innovation at the Core: We embrace a hybrid model, with employees working on-site three days a week (Tues./Wed./Thurs.) at our Innovation Hubs in Dallas-Fort Worth and San Francisco. Remote work is available for this role, though a hybrid arrangement is strongly preferred.

Employee Benefits

• Competitive Compensation: Salaries are designed to reward expertise and direct contributions.
• Comprehensive Health Coverage: Polly provides 100% company-paid medical, vision, and dental insurance.

Employment Type

• Full-time

Location Type

• [Information not provided]

Salary

• [Information not provided]