Principal Customer Success Executive

Addison, Texas, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, Cloud Computing, Artificial IntelligenceIndustries

Requirements

Candidates must possess a BA/BS degree or equivalent and have extensive experience leading large-scale digital business transformations, acting as a trusted advisor to C-level executives. Expertise in governance, strategy, and cross-functional execution, with a proven track record of delivering scalable success, is required. Experience leveraging or critically thinking about AI integration into work processes, decision-making, or problem-solving is also necessary.

Responsibilities

The Principal Customer Success Executive will provide strategic leadership and execution for post-sales activities in key accounts, driving customer success and predictable renewals. This role involves partnering with C-level executives, guiding business transformation, and fostering collaboration with internal teams and partners. Responsibilities include driving post-sales success by aligning offerings to customer goals, collaborating strategically with Account Executives, mitigating risks, meeting key performance indicators such as adoption and renewals, fostering strategic alignment with ServiceNow leaders, advocating for innovation, and setting clear success metrics and milestones with customers.

Skills

Customer Success

Account Management

Strategic Leadership

Business Transformation

Relationship Management

Risk Mitigation

Sales Strategy

Cloud Platform

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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