Director of Customer Success
paytronizSalary not specified
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries
Requirements
Candidates should possess a strong background in customer success, preferably within a SaaS or modern technology environment, with a proven track record of leading and developing high-performing teams. Demonstrated experience in enterprise customer management, strategic planning, and driving revenue growth is essential. Strong leadership skills, a customer-centric approach, and the ability to articulate complex value propositions are required. Experience with key metrics such as gross revenue retention, net revenue retention, and executive engagement is also necessary.
Responsibilities
As the Regional Vice President, North America Customer Success, you will lead a team of success managers and renewal managers, proactively engaging with Enterprise customers to increase product adoption, improve renewal rates, and drive customer business value. You will develop and implement customer success strategies aligned with business goals, advocate for the customer's needs, serve as a voice of the customer within the organization, and establish trusted advisor relationships. Additionally, you will oversee team management, retention and growth initiatives, data analysis and reporting, and cross-functional collaboration to ensure customer success and maximize customer lifetime value.
Skills
Customer Success Management
SaaS
Team Leadership
Strategic Planning
Customer Engagement
Renewal Management
Enterprise Customer Relations
Cross-functional Collaboration
PagerDuty
Incident management and response platform
About PagerDuty
PagerDuty specializes in incident management and response, providing a platform that helps organizations quickly address IT issues to minimize operational disruptions. The platform integrates with various monitoring tools to detect incidents in real-time, alerting the right personnel for swift action. This process aids in reducing downtime and maintaining service quality across sectors like technology, finance, healthcare, and retail. PagerDuty operates on a subscription-based model, offering different pricing tiers based on user count and feature levels, which ensures a steady revenue stream. The company also provides premium support and professional services, enhancing its offerings. Overall, PagerDuty aims to help organizations efficiently manage and resolve IT incidents, ensuring the reliability of their digital services.
Key Metrics
San Francisco, CaliforniaHeadquarters
2009Year Founded
$168.9MTotal Funding
IPOCompany Stage
Consulting, Enterprise SoftwareIndustries
1,001-5,000Employees