Senior Customer Success Manager
ColorFull Time
Senior (5 to 8 years)
FullTime
Our Customer Success & Consulting team helps organizations unlock the full value of Mural through expert facilitation, tailored solutions, and deep partnership. We’re systems thinkers, designers, and facilitators who love working at the intersection of people, tools, and transformation. The work we do directly shapes how customers adopt, expand, and innovate with Mural and LUMA—making us a critical partner to Sales, Customer Success, and Product.
You’ll act as a strategic advisor and master facilitator for Mural’s most complex and high-value customers. You’ll lead engagements that blend design thinking, systems change, and Mural-powered collaboration, helping customers drive alignment, transformation, and business outcomes. You’ll coach senior leaders, co-design cross-functional workflows, and translate customer needs into scalable practices and product feedback. You’ll also play a key role in enabling internal teams through facilitation support and insight generation.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Digital workspace for team collaboration
MURAL provides a digital workspace platform that enhances collaboration and creativity among teams. It allows users to brainstorm, plan, and design together in real-time, regardless of their location. The platform features digital whiteboards, sticky notes, templates, and integrates with other productivity tools, helping teams visualize ideas and streamline workflows. MURAL serves a wide range of clients, including businesses, educational institutions, and non-profits, and operates on a subscription-based model, offering different pricing tiers based on user count and features. This model supports a steady revenue stream and enables ongoing improvements to the service. MURAL distinguishes itself by focusing on uptime and reliability, ensuring that clients can depend on the platform for consistent service.