Mural

Principal Consultant

United Kingdom

Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
SaaS, Digital CollaborationIndustries

Employment Type

FullTime

About the Team

Our Customer Success & Consulting team helps organizations unlock the full value of Mural through expert facilitation, tailored solutions, and deep partnership. We’re systems thinkers, designers, and facilitators who love working at the intersection of people, tools, and transformation. The work we do directly shapes how customers adopt, expand, and innovate with Mural and LUMA—making us a critical partner to Sales, Customer Success, and Product.

Your Mission

You’ll act as a strategic advisor and master facilitator for Mural’s most complex and high-value customers. You’ll lead engagements that blend design thinking, systems change, and Mural-powered collaboration, helping customers drive alignment, transformation, and business outcomes. You’ll coach senior leaders, co-design cross-functional workflows, and translate customer needs into scalable practices and product feedback. You’ll also play a key role in enabling internal teams through facilitation support and insight generation.

What You'll Do

  • Design and facilitate high-impact virtual and hybrid engagements for enterprise customers from onboarding to advanced strategy workshops
  • Coach senior leaders and teams on collaboration, facilitation, and workflow transformation
  • Create and adapt Mural-based assets to support agile ceremonies, onboarding experiences, and customer-specific challenges
  • Collaborate with Sales, Customer Success, Product, and Tech Solutions to connect customer insights to product direction and expansion opportunities
  • Document outcomes in Gainsight and Salesforce, share feedback internally, and contribute to team rituals, playbooks, and learning moments

What You'll Bring

  • 5+ years in customer success, consulting, facilitation, or experience design roles within SaaS or digital collaboration environments
  • Demonstrated success leading multi-stakeholder projects, designing workshops, and driving measurable outcomes in large organizations
  • Deep experience with facilitation, design thinking, and systems change—preferably with tools like Mural and frameworks like LUMA or SAFe
  • Strong executive presence with the ability to engage and influence VP+ stakeholders
  • A systems thinking mindset with the ability to synthesize complex dynamics into actionable insights
  • Comfort using AI tools to enhance collaboration, streamline workflows, and support decision-making
  • Experience working cross-functionally with CSMs, Sales, Product, and R&D

Equal Opportunity

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Skills

Facilitation
Design Thinking
Systems Change
Collaboration
Workflow Transformation
Customer Success
Consulting
Experience Design
SaaS
Digital Collaboration
Project Management
Workshop Design
Agile Ceremonies
Product Feedback
Salesforce
Gainsight

Mural

Digital workspace for team collaboration

About Mural

MURAL provides a digital workspace platform that enhances collaboration and creativity among teams. It allows users to brainstorm, plan, and design together in real-time, regardless of their location. The platform features digital whiteboards, sticky notes, templates, and integrates with other productivity tools, helping teams visualize ideas and streamline workflows. MURAL serves a wide range of clients, including businesses, educational institutions, and non-profits, and operates on a subscription-based model, offering different pricing tiers based on user count and features. This model supports a steady revenue stream and enables ongoing improvements to the service. MURAL distinguishes itself by focusing on uptime and reliability, ensuring that clients can depend on the platform for consistent service.

San Francisco, CaliforniaHeadquarters
2011Year Founded
$210.9MTotal Funding
SERIES_CCompany Stage
Enterprise Software, EducationIndustries
501-1,000Employees

Benefits

Competitive salary
Fully remote team
401(k)
Flexible time off
Company equity
Parental leave
Health insurance
End of Year closure
Fertility benefits
Flexible monthly stipend
Free premium Mural account

Risks

Competition from AI-powered tools by Microsoft and Google threatens market share.
Subscription model may suffer during economic downturns as businesses cut costs.
New brand and UI changes may not appeal to all existing users, risking churn.

Differentiation

Mural offers AI-powered features enhancing productivity and creative collaboration.
Partnership with Theta Lake provides unique compliance solutions for digital whiteboarding.
Mural's new brand identity and UI focus on intuitive and engaging user experiences.

Upsides

AI integration positions Mural as a leader in digital collaboration innovation.
Compliance solutions with Theta Lake cater to financial services' secure collaboration needs.
Winning Microsoft Partner of the Year boosts Mural's credibility and market reach.

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