Principal Consultant

United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, Digital CollaborationIndustries

Requirements

Candidates should have 5+ years of experience in customer success, consulting, facilitation, or experience design within SaaS or digital collaboration environments. Demonstrated success in leading multi-stakeholder projects, designing workshops, and driving measurable outcomes in large organizations is required. Deep experience with facilitation, design thinking, and systems change, preferably with tools like Mural and frameworks like LUMA or SAFe, is also necessary. A strong executive presence, the ability to engage and influence VP+ stakeholders, a systems thinking mindset, and comfort using AI tools are essential. Experience working cross-functionally with CSMs, Sales, Product, and R&D is also required.

Responsibilities

The Principal Consultant will act as a strategic advisor and master facilitator for Mural’s most complex and high-value customers, leading engagements that blend design thinking, systems change, and Mural-powered collaboration to drive alignment, transformation, and business outcomes. They will coach senior leaders, co-design cross-functional workflows, and translate customer needs into scalable practices and product feedback. Responsibilities also include enabling internal teams through facilitation support and insight generation, designing and facilitating high-impact virtual and hybrid engagements, creating and adapting Mural-based assets, and collaborating with internal teams to connect customer insights to product direction and expansion opportunities. Additionally, they will document outcomes in Gainsight and Salesforce, share feedback internally, and contribute to team rituals, playbooks, and learning moments.

Skills

Facilitation

Design Thinking

Systems Change

Collaboration

Workflow Transformation

Customer Success

Consulting

Experience Design

SaaS

Digital Collaboration

Project Management

Workshop Design

Agile Ceremonies

Product Feedback

Salesforce

Gainsight

Mural

Digital workspace for team collaboration

About Mural

MURAL provides a digital workspace platform that enhances collaboration and creativity among teams. It allows users to brainstorm, plan, and design together in real-time, regardless of their location. The platform features digital whiteboards, sticky notes, templates, and integrates with other productivity tools, helping teams visualize ideas and streamline workflows. MURAL serves a wide range of clients, including businesses, educational institutions, and non-profits, and operates on a subscription-based model, offering different pricing tiers based on user count and features. This model supports a steady revenue stream and enables ongoing improvements to the service. MURAL distinguishes itself by focusing on uptime and reliability, ensuring that clients can depend on the platform for consistent service.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$210.9MTotal Funding

SERIES_CCompany Stage

Enterprise Software, EducationIndustries

501-1,000Employees