Principal Technical Consultant – ServiceNow IT Workflows (Federal)

The Principal Technical Consultant will serve as the functional and technical expert for federal customer engagements, guiding them in designing, configuring, and optimizing ServiceNow ITSM solutions with a focus on configuration over customization. Responsibilities include acting as the technical expert for IT Service Delivery, supporting process definition and gap analysis through workshops, and advising customers on maximizing out-of-the-box capabilities. The role involves leading design workshops, guiding customers in documentation, drafting technical user stories, providing ad-hoc guidance and training, and leading technical delivery of projects, including oversight of partner components and unit testing. Developing integrations (e.g., SSO, LDAP) and portal components, preparing customer-facing technical deliverables, serving as a lead member of engagement teams, managing multiple initiatives, promoting continuous improvement, supporting pre-sales efforts, and mentoring colleagues are also key duties. Travel up to 50% annually may be required.