[Remote] Presales - Sr Enterprise Architect / Field CTO for Commercial Business DC to Boston at ServiceNow

The Enterprise Architect will act as a business and technical leader for customers, constructing complex solutions to ensure value realization. Responsibilities include creating and communicating high-level architectures and strategies, providing architectural guidance, and collaborating with customers, partners, and internal teams. Key duties involve engaging with executives to uncover pain points, designing solutions aligned with customer initiatives like IT Transformation and Agentic AI, shaping and communicating a compelling vision for the ServiceNow platform, and delivering customer advisory deliverables such as strategy alignment, architecture roadmaps, and operating models. The role also entails fostering strategic communication, representing ServiceNow in thought leadership forums, and collaborating internally to integrate customer requirements into sales proposals and product development.