Presales - Sr Enterprise Architect / Field CTO for Commercial Business

Washington, District of Columbia, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, Cloud Computing, AIIndustries

Requirements

Candidates must possess at least 15 years of IT experience, with a minimum of 10 years of proven success in influencing senior technology leaders to drive change within a pre-sales, customer, or delivery context. Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving is also required.

Responsibilities

The Enterprise Architect will engage with customer executives to identify pain points and translate them into scalable, robust, and secure ServiceNow solutions. They will lead architecture and design engagements, demonstrating how ServiceNow meets customer needs for IT transformation, digital products/services, Platform as a Service, Enterprise Service Management, and industry-specific solutions. The role involves understanding customer business strategies and articulating how ServiceNow can enable and deliver value, integrating seamlessly into their technology landscape. Responsibilities also include interacting with various customer stakeholders, providing thought leadership, and contributing to best practices and reference architectures.

Skills

Enterprise Architecture

Technical Strategy

Solution Design

AI Platforms

Cloud Computing

Executive Engagement

Customer Relationship Management

Platform of Platforms Vision

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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