Presales - Sr Enterprise Architect

Los Angeles, California, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, Cloud Computing, AIIndustries

Requirements

Candidates should possess 15+ years of IT experience, with at least 10 years of proven success in influencing senior technology leaders in a pre-sales, customer, or delivery-focused role. Experience with Enterprise Architecture or Application Architecture pre-sales in a software vendor or professional services environment is required, along with experience leveraging or critically thinking about AI integration into work processes, decision-making, or problem-solving.

Responsibilities

The Enterprise Architect will build credibility and trust with technical leaders at large customer organizations by developing cross-functional strategies and solutions. Key responsibilities include engaging with customer executives to identify pain points and translate them into ServiceNow solutions, leading architecture and design engagements, and articulating how ServiceNow can enable business strategy and deliver value. The role involves understanding ServiceNow platform architecture, interacting at multiple levels within customer accounts, and providing thought leadership to internal business units.

Skills

Enterprise Architecture

Pre-sales

Technical Leadership

Solution Design

Platform Strategy

Customer Engagement

Executive Engagement

Cloud Computing

IT Strategy

Business Process Improvement

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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