PreSales Solutions Architect, Voice AI Platform (Enterprise) at SoundHound AI

United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Artificial IntelligenceIndustries

Requirements

Bachelor's degree or equivalent experience, along with a background in technologies that deliver value by impacting operational business processes
7+ years of experience as a sales engineer or solution architect in software or services organizations
Understanding of using APIs to integrate external applications
Understanding of telephony infrastructure
Understanding of data center and cloud infrastructure (AWS, GCP, Azure)
Experience with Large Language Models and Generative AI
Experience with scripting/programming (Java/Groovy, Python, and Javascript are a plus)
Experience with basic Linux administration
Experience in SaaS Software Sales (versus selling consultancy or product)
Experience in Enterprise Sales (preferable over small business sales)
Experience in Contact Center Sales, which is a plus
Experience in ITSM Software Sales

Responsibilities

Provide pre-sales support for Amelia, a conversational AI platform designed for enterprise use
Support one (or more) Sales Executives as a technical resource during the pre-sales process
Map customers’ business and technical challenges to Amelia’s capabilities and design a solution to meet customer requirements
Understand technical requirements for the proposed solution (i.e., availability, operational loads, key related client systems, and deployment strategy)
Understand client’s as-is technology landscape and any ongoing projects which might affect project execution or force to change the strategy
Design architectural blueprint for client install, outlining Amelia fit into the client landscape, hardware sizing, deployment model, strategy for integrating with security framework at client
Develop design documents outlining configuration of Amelia for specific use cases proposed
Prepare and deliver Amelia demonstrations
Analyze customer data in support of sales and their build ROI calculations
Coordinate with your extended team (Solution Architecture, Product Management, Engineering, Delivery, Marketing, Executive Management) to build solutions and proposals that are deliverable and profitable
Build competency as the resident expert on Amelia’s capabilities (intent recognition, STT/TTS integrations, API capabilities, workflow development and training)
Act as a customer advocate with Amelia product and engineering teams, providing feedback on opportunities for improvement and development in the product
Act as a technical resource for partner solution architects and delivery teams

Skills

Conversational AI

Voice AI

Generative AI

Solutions Architecture

Pre-sales Support

Architectural Blueprint

Deployment Strategy

Hardware Sizing

Security Integration

Technical Demonstrations

Customer Data Analysis

SoundHound AI

Voice AI platform for conversational experiences

About SoundHound AI

SoundHound provides conversational intelligence solutions through its independent voice AI platform. This platform uses unique technologies called Speech-to-Meaning® and Deep Meaning Understanding® to facilitate fast and accurate voice interactions, allowing users to engage with products and services in a natural way. The company works with a wide range of clients, including well-known brands like Hyundai, Mercedes-Benz, and Netflix, by licensing its voice AI technology. This approach generates revenue through long-term contracts and usage-based fees. SoundHound stands out from competitors by focusing on delivering high-quality conversational experiences across various industries, including automotive and consumer electronics, where advanced voice AI capabilities are increasingly important.

Santa Clara, CaliforniaHeadquarters

2005Year Founded

$317.1MTotal Funding

IPOCompany Stage

Automotive & Transportation, AI & Machine LearningIndustries

201-500Employees

Benefits

Health Insurance

Paid Vacation

Paid Sick Leave

Hybrid Work Options

Company Equity

Performance Bonus

Risks

Competition from tech giants like Google and Amazon threatens SoundHound's market share.

Rapid AI advancements could render SoundHound's technologies obsolete without innovation.

Economic downturns may reduce business spending on AI technologies, affecting revenue.

Differentiation

SoundHound's Speech-to-Meaning technology ensures high-speed, accurate voice interactions.

Partnerships with brands like Hyundai and Mercedes-Benz enhance SoundHound's market credibility.

SoundHound's open developer platform allows for customizable AI voice solutions.

Upsides

Growing demand for voice AI in automotive boosts SoundHound's market potential.

Expansion into quick-service restaurants highlights new revenue streams for SoundHound.

Recognition in healthcare AI suggests opportunities in the healthcare sector.

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