Premier Service Advocate (Spanish Speaking) at Thumbtack

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Home Services, BiotechnologyIndustries

Requirements

Candidates must be bilingual with professional Spanish proficiency and possess at least 2 years of experience in a customer service role, preferably in a call center environment. Strong self-motivation, attention to detail, stellar communication, and de-escalation skills are essential, along with the ability to maintain a high level of customer focus in complex situations. A proven history of meeting attendance and performance expectations is required, with bonus points for Portuguese fluency.

Responsibilities

The Premier Service Advocate will partner with Spanish-speaking customers and professionals by listening to their needs and providing expert solutions, maintaining excellent knowledge of Thumbtack's products and services. They will handle 30-40 inbound consultations daily via phone, SMS, or chat to resolve inquiries, troubleshoot issues, and de-escalate concerns while building rapport. Responsibilities also include meeting high-performance metrics for quality, adherence, efficiency, customer satisfaction, and net promoter scores, identifying areas for improvement, and communicating trends to relevant parties.

Skills

Spanish Language

Customer Service

Account Management

Billing Inquiries

Conflict Resolution

Negotiation

Empathy

Communication

Thumbtack

Online marketplace connecting consumers with local professionals

About Thumbtack

Thumbtack connects consumers with local professionals for various services through its online marketplace. Users can find professionals like plumbers, electricians, and landscapers by searching the platform, comparing prices, reading reviews, and booking services directly. The platform offers cost estimates based on numerous bids from professionals, helping consumers understand potential service costs. Thumbtack generates revenue by charging professionals for leads, which are inquiries made by customers through the site. This model allows Thumbtack to serve a wide range of customers across the U.S., making it easier for them to find and hire local service providers.

San Francisco, CaliforniaHeadquarters

2008Year Founded

$680.3MTotal Funding

DEBTCompany Stage

Consumer Software, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Paid Holidays

Phone/Internet Stipend

Mental Health Support

Risks

Increased competition from OfferUp could dilute Thumbtack's market share.

Dependency on RentRedi partnership may risk customer acquisition dynamics.

Reliance on external funding could be risky if market conditions change.

Differentiation

Thumbtack connects users with 300,000 local service businesses across the U.S.

The platform offers personalized guidance and cost estimates for various home services.

Thumbtack charges professionals for leads, ensuring a straightforward revenue model.

Upsides

Partnership with OfferUp expands market reach and customer base.

$75 million financing boosts technology investment and service expansion.

Experienced leaders enhance legal and user research capabilities, improving trust and experience.

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