Premier Resident Engineer -Japan,Tokyo-Principal Field Service Support Engineer at Extreme Networks

Japan

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Networking, TechnologyIndustries

Requirements

Fluent Japanese
In-depth knowledge of any of the following networking technologies: Switching/Routing, SD-WAN
Expert in networking technologies with industry and regional knowledge and experience (5 or more years)
Broad range of technical, troubleshooting, and planning skills
Excellent customer communication skills
Must maintain excellent knowledge on all Extreme product suites

Responsibilities

Provide full time technical Design, Deployment and support for designated customers
Responsible as technical lead and trusted advisor to the customer
Participate in meetings with customer to ensure proper prioritization of scheduled activities
Support resolving L2/3 Switch, SD-WAN, product issues in the customer site including onsite troubleshooting
Use troubleshooting skills to perform lab replications, research more difficult problems, test engineering provided fixes to ensure the solution resolves the customer problem
Ability to manage a high work volume with time bound constraints
Analyzes problems and identifies solutions by utilizing databases of existing issues, debugging tools and simple or moderate lab simulations
Escalate and collaborate with Extreme Global Technical Assistance Center (GTAC) to see the problem through to resolution
Provide product training to the customer
Bug scrub report creation and explanation to the customer
Vulnerability report creation and explanation to the customer
Responsible as a liaison between sales, PLM, Engineering, GTAC (as required) and customer during all phases of implementation and production phases of the network
Work with Extreme partners and sales staff to implement Extreme solutions and provide knowledge transfer as required for the defined solution

Skills

Key technologies and capabilities for this role

NetworkingTroubleshootingCustomer CommunicationImplementationPlanningField ServiceTechnical Support

Questions & Answers

Common questions about this position

What is the work location for this Premier Resident Engineer role?

The role is a full-time resident engineer position based in Japan, specifically the Tokyo area.

What are the key responsibilities of the Premier Resident Engineer?

Responsibilities include providing full-time technical design, deployment, and support for customers, acting as technical lead and trusted advisor, participating in customer meetings, resolving L2/3 Switch and SD-WAN issues with onsite troubleshooting, and managing high work volumes under time constraints.

What skills are required for this position?

The role requires a broad range of technical, troubleshooting, and planning skills, excellent customer communication skills, and the ability to analyze problems, perform lab replications, and test fixes.

What is the company culture like at Extreme Networks?

Extreme Networks emphasizes inclusion as a core value, fosters an inclusive workplace that embraces differences, and promotes diversity where every employee can thrive; they believe in 'walking the walk' of their strong core values.

What makes a strong candidate for the Premier Resident Engineer role?

Strong candidates will have broad technical skills in networking design, deployment, and troubleshooting for L2/3 switches and SD-WAN, excellent communication to act as a trusted advisor, and the ability to manage high workloads under time constraints within a customer team.

Extreme Networks

Provides advanced networking solutions and services

About Extreme Networks

Extreme Networks specializes in advanced networking solutions that optimize and secure network operations for a variety of clients, including educational institutions, retail businesses, government agencies, and healthcare facilities. Their products include network infrastructure such as switching and routing solutions, wireless connectivity, and data center fabrics, along with cloud-based services and advanced security measures. Extreme Networks differentiates itself by offering both hardware and software solutions, as well as professional and managed services that ensure efficient network operations. Their goal is to provide comprehensive support and training to help clients maximize their networking capabilities.

Morrisville, North CarolinaHeadquarters

1996Year Founded

$16.8MTotal Funding

IPOCompany Stage

Government & Public Sector, Enterprise Software, Cybersecurity, EducationIndustries

1,001-5,000Employees

Benefits

Competitive pay

Comprehensive healthcare

HSA

Life & disability insurance

Retirement plans

Employee stock purchase program

Tuition reimbursement

PTO

Wellness programs

Risks

Securities fraud lawsuit may damage Extreme Networks' reputation and investor confidence.

Complexity of AI integration could hinder adoption of Extreme Platform ONE.

Stiff competition in cybersecurity market may affect ZTNA solution's market share.

Differentiation

Extreme Networks offers AI-powered platformization with Extreme Platform ONE.

The company provides comprehensive networking solutions, including cloud and security integration.

Extreme Networks serves diverse industries, from education to healthcare and government.

Upsides

Growing demand for AI-driven network management boosts Extreme Networks' market potential.

Expansion of 5G networks increases need for advanced networking solutions.

Rising adoption of cloud-based solutions enhances Extreme Networks' scalability and flexibility.

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