Preclarus Customer Service Representative

Employment Type & Schedule

• Employment Type: Full time
• Work Schedule: Standard (Mon-Fri)
• Environmental Conditions: Office

Location/Division Specific Information

• This role is remote, but can be office based, supporting our Preclarus™ products across Eastern Europe, the Middle East, and Africa.

Job Description

When you’re part of the Preclarus™ team at Thermo Fisher Scientific, you’ll do important work. And you’ll have the opportunity for continual growth and learning in a culture that empowers your development. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.

Discover Impactful Work: Preclarus™ brings real-time access to study and lab data, together with the transparent reporting and analytic capabilities needed to make critical decisions. Preclarus is an award-winning, comprehensive data solution that consolidates and standardizes data from multiple sources to give PPD teams and clients transparent, real-time access to all clinical trial operations, patient and lab data. Preclarus dashboards provide data visualizations together with interactive reporting tools to turn data into actionable intelligence.

As the Preclarus Sr Customer Service Representative at Thermo Fisher Scientific, you will play a crucial role in supporting the users of Preclarus Products. The products are making use of BI tools, like Spotfire, Metric Insights or PowerBI. You will act as a liason to the development team, provide product/services information, answer questions, and resolve any emerging problems that our customers might face with accuracy and efficiency.

Keys to Success

• Genuinely excited to help customers.
• Patient, empathetic, and passionately communicative.
• Love to talk and understand the value of good communication skills (in English).
• Put yourself in the customers’ shoes and advocate for them when necessary.
• Proven ability to work under pressure and meet service level agreement timelines.

Education

• High school diploma or equivalent experience required.

Experience

• Minimum 2 years in a customer service role.
• Experience with BI solutions, e.g. Spotfire, Tableau, PowerBI.
• Familiarity with ServiceNow and SQL.

Knowledge, Skills, Abilities

• Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.
• Uses judgment to resolve issues or to deliver outcomes.
• Typically requires a minimum of 2 years of related experience.
• Requires a solid understanding of technical, operative or administrative methods.

Physical Requirements / Work Environment

• This role is remote enabled office-based.
• Must be able to handle a fast-paced work environment and multitask effectively.

Benefits

• We offer competitive remuneration, annual incentive plan bonus, and a range of employee benefits.
• Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects.
• We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!