Pre-Sales Solutions Engineer at Incode Technologies

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Finance, Government, Retail, Hospitality, GamingIndustries

Requirements

BS degree in Computer Science or in a related field
Minimum 3-years’ experience in similar roles, ideally in an enterprise SaaS environment
Understanding of APIs, SDKs, and cloud computing technology
Experience in various software designs, languages, and architecture
Good understanding of business processes
Familiarity with computer networks and IT security management
Familiarity with cloud-based technologies platforms like AWS, Azure, GCP
Familiarity with Applications based on microservices architectures and containerization tools like Docker
Experience with HTTP based on JSON services
Experience with HTTP client tools like postman or insomnia
Experience developing scripting or batch processes using sprint batch, shell script or python
Experience developing Mobile iOS and/or Android Native Apps, knowledge of Swift, Kotlin, Java, CocoaPods and Maven
Experience developing Mobile Apps based on Framework such as React Native, Flutter, Xamarin
Experience integrating third-party Web or Mobile SDKs is a plus
Experience and knowledge of Java applications or microservices (spring-boot) used to create backend services is a plus
Familiarity with non-relational databases like MongoDB, Redis is a plus
Excellent written and verbal communication skills
Problem-solving skills
Customer service and interpersonal skills
Passion for customer service and ownership of the customer experience including comprehensive issue resolution

Responsibilities

Take ownership of reported customer issues and see problems through to resolution, perform root cause analysis, and work to prevent issues from reoccurring in the future
Help triage, debug and pull engineers when necessary, to mitigate incidents and solve implementation challenges
Research, diagnose, troubleshoot, and debug customer issues encountered by our customers during POCs / pilots and implementations / integrations, as well as during production phase
Help do training for POCs and implementations assisting Delivery / Project Managers in the onboarding process
Develop and contribute to internal and external knowledge bases
Be a champion for Incode’s customers and hold our teams to a high standard of customer service

Skills

Key technologies and capabilities for this role

APIsSDKsCloud ComputingSoftware ArchitectureComputer NetworksIT SecurityDebuggingTroubleshootingRoot Cause Analysis

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a remote position.

What is the salary for this role?

This information is not specified in the job description.

What are the key required skills for this position?

Key requirements include a BS in Computer Science or related field, 3+ years in similar roles ideally in enterprise SaaS, understanding of APIs/SDK/cloud computing, experience with software designs/languages/architecture, and familiarity with networks/IT security, cloud platforms (AWS/Azure/GCP), microservices/Docker, JSON services, HTTP tools like Postman, and scripting in Python/shell.

What is the company culture like at Incode Technologies?

Incode is rapidly scaling its diverse global team and seeks entrepreneurial individuals who are curious, driven, and excited by ownership in a Unicorn-status scale-up environment.

What makes a strong candidate for this Pre-Sales Solutions Engineer role?

Strong candidates have a BS in Computer Science, 3+ years in enterprise SaaS roles, technical expertise in APIs/SDKs/cloud/microservices/scripting, plus excellent communication and problem-solving skills; mobile development experience is preferred.

Incode Technologies

Identity verification and authentication platform

About Incode Technologies

Incode provides an identity verification and authentication platform that helps businesses identify legitimate users and prevent fraud. The platform uses an AI-driven, fully automated system to offer quick and seamless verification for genuine users, while also providing tools to re-engage customers and boost conversions. Incode's technology includes advanced features like deepfake detection and deterministic identity checks, making it effective against sophisticated fraud attempts. Their Verify solution is designed for enterprises to manage customer verifications throughout the user journey, while Incode Workforce uses facial biometrics for employee authentication to safeguard critical interactions. Additionally, Incode Age Assurance assists companies in adhering to age-related regulations. The goal of Incode is to enable businesses to achieve their security and compliance objectives, allowing them to concentrate on growth.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$250.1MTotal Funding

SERIES_BCompany Stage

Government & Public Sector, Cybersecurity, AI & Machine LearningIndustries

201-500Employees

Benefits

Meaningful Equity

Flexible Work Hours

Unlimited Paid Time Off

Wellness Program

401(k) Retirement Plan

Risks

Emerging startups in biometric identity verification could erode Incode's market share.

Rapid advancement of deepfake technology threatens Incode's facial recognition systems.

Privacy concerns and regulatory scrutiny could impact Incode's operations and compliance costs.

Differentiation

Incode is a leader in enterprise-grade facial recognition, recognized by the US Government.

Incode's AI-first, fully automated system offers low friction and instant verification.

Incode's Verify solution provides comprehensive customer verifications from account creation to ongoing authentications.

Upsides

Incode's acquisition of MetaMap enhances its identity verification services and market share.

Partnership with Okta positions Incode as a leader in innovative security solutions.

Recognition by NIST boosts Incode's credibility in age estimation and verification.

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