Practice Support Specialist, Remote at Aledade

Atlanta, Georgia, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

Minimum of four years’ experience in troubleshooting application issues in healthcare settings
Demonstrate competency in HL7 SIU and/or ADT, HIPAA X12 837, or CCDA (understand basic structure of the files & translate it against the specs)
Experience using SQL
Experience working with SFTP and VPN connectivity
Demonstrate ability in time management, self-task prioritization, proactive approach in resolving issues, attention to details
Demonstrate excellent problem-solving skills
Demonstrate ability to communicate with stakeholders in clear and concise manner, including upward communication
Bachelor’s Degree in Health Informatics, Information Technology, or related fields, 4+ years experience working in the interoperability field, troubleshooting healthcare application/data issues, or demonstrating combined competencies

Responsibilities

Assist customers with chat issues that are beyond analyst scope
Troubleshoot tickets that require in-depth technical assistance
Handle multiple support issues simultaneously
Escalate issues to the next level support to reduce resolution times
Determine correct diagnosis (root cause of issues) and correctional procedures
Troubleshoot or administer troubleshoot of connectivity issues that require assistance from Foundation team: SFTP and VPN connection issues
Triage vendor reported issues
Escalate issues to interface vendors
Own and execute tasks that are part of a project in an initiative with supervision and direction from the initiative owner

Skills

SFTP

VPN

Troubleshooting

Root Cause Analysis

Connectivity Issues

Healthcare Data Standards

Ticket Triage

Technical Support

Chat Support

Aledade

Supports independent primary care practices

About Aledade

Aledade operates in the primary care sector, focusing on supporting independent primary care practices. The company provides these practices with essential support and data to help them navigate the challenges of the changing healthcare landscape. Aledade offers personalized, on-the-ground assistance, ensuring that practices have timely access to the right data to improve the quality of care they deliver to their communities. Additionally, Aledade has developed a proprietary technology application that gives practices insights about their patients, further enhancing their care capabilities. Unlike many competitors, Aledade is dedicated to the success of independent practices, making it the largest network of its kind in the nation. The company's goal is to empower these practices to thrive and provide high-quality care through its support services and technology.

Bethesda, MarylandHeadquarters

2014Year Founded

$662MTotal Funding

SERIES_FCompany Stage

Enterprise Software, HealthcareIndustries

1,001-5,000Employees

Risks

Increased competition from platforms like Privia Health threatens Aledade's market share.

Integration challenges from acquiring Medical Advantage may disrupt operations in Michigan.

Rapid technological advancements require continuous updates to Aledade's technology platform.

Differentiation

Aledade partners with independent primary care physicians to create Accountable Care Organizations.

The company offers a proprietary technology platform for timely patient insights.

Aledade provides personalized, on-the-ground support to enhance care quality.

Upsides

Aledade's acquisition of Medical Advantage expands its presence in Michigan significantly.

The rise of telehealth creates new opportunities for Aledade's primary care practices.

Aledade's focus on value-based care aligns with increasing demand for ACOs.

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