Pipeline Universal Banker - Montgomery County Branches at M&T Bank

Gaithersburg, Maryland, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

BankingIndustries

Requirements

Ability to specialize in branch customer experience through sales, service, and digital engagement for Consumer and Business Banking customers
Support daily branch operations as a Teller and meet customer service and sales needs
Hold customer appointments (scheduled or walk-in) to identify needs and refer complex needs appropriately
Adhere to customer service standards and deliver differentiated experiences
Actively engage in lobby management, greeting customers and solving needs proactively
Assist with Consumer and Business Banking AML, BSA, and KYC processes; identify and escalate suspected fraud
Resolve and log customer complaints accurately
Review, approve, and resolve customer overdrafts
Accurately complete customer transactions and related operational activities, including documentation
Adhere to compliance/operational risk controls, Company policies, and regulatory standards
Maintain M&T internal control standards, including audit and regulator issues
Meet and maintain registration requirements under the Federal SAFE Act
Exemplify empathy, customer centricity, flexibility, adaptability, digital fluency, entrepreneurial spirit, and critical thinking
Promote an environment supporting belonging and reflecting the M&T Bank brand

Responsibilities

Educate customers and explain features/benefits of Consumer and Business Banking solutions; make recommendations based on needs
Engage customers in various ways to bank, provide solutions, and encourage digital capabilities
Explain high-level criteria for loan application decisions
Complete servicing-related responsibilities for Consumer and Business Banking relationships; lead inquiries to identify other needs
Follow the Bank’s sales process and provide simplified, customer-focused advice/guidance
Proactively reach out to customers to retain and expand relationships
Introduce appropriate banking partners for product opportunities
Complete other related duties as assigned
Provide exceptional service to branch customers and resolve problems timely
Drive sales and customer experience within the branch
Interact with Bank areas to resolve branch-related operational issues efficiently and accurately

Skills

Customer Service

Sales

Teller Operations

Digital Banking

Consumer Banking

Business Banking

Lobby Management

Customer Engagement

M&T Bank

Full-service banking for individuals and businesses

About M&T Bank

M&T Bank provides a variety of banking services to individuals, small businesses, and larger companies. Their offerings include mortgage assistance, personal and business checking accounts, and mobile banking options. The bank primarily operates in the Northeastern and Mid-Atlantic regions of the United States, emphasizing community engagement and a focus on customer service. M&T Bank's business model is based on traditional banking practices, such as loans, deposits, and investment products, and it generates revenue through interest income and service fees. A key aspect that sets M&T Bank apart from its competitors is its commitment to community involvement, which includes allowing employees to volunteer and supporting local organizations. The recent merger with United Bank, N.A. has further expanded their services and market presence.

Buffalo, New YorkHeadquarters

1993Year Founded

IPOCompany Stage

Financial ServicesIndustries

10,001+Employees