Job Description

Salary: £86K - £108K Location Type: Remote Employment Type: FullTime

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Company Information

HackerOne is a global leader in offensive security solutions. Our HackerOne Platform combines AI with the ingenuity of the largest community of security researchers to find and fix security, privacy, and AI vulnerabilities across the software development lifecycle. The platform offers bug bounty, vulnerability disclosure, pentesting, AI red teaming, and code security.

We are trusted by industry leaders such as:

• Amazon
• Anthropic
• Crypto.com
• General Motors
• GitHub
• Goldman Sachs
• Uber
• The U.S. Department of Defense

HackerOne was recognized as a Best Workplace for Innovators by Fast Company in 2023 and a Most Loved Workplace for Young Professionals in 2024.

HackerOne Values

HackerOne is dedicated to fostering a strong and inclusive culture. Our core values include:

• Customer Obsessed: Prioritizing customer outcomes in our decisions and actions.
• Default to Disclosure: Operating with transparency and integrity to ensure trust and accountability.
• Win Together: Fostering empowerment, inclusion, respect, and accountability for employees, researchers, customers, and partners.

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Position Overview

Position: Senior Manager, Hacker Success Program Location: Remote (Seattle, WA; San Francisco Bay Area; Austin, TX; or Washington, DC and London, UK)

HackerOne is seeking a strategic, data-driven, and customer-focused leader to join our global Community Team as the Senior Manager, Hacker Success Program. In this leadership role, you will own the vision, strategy, and execution of our Hacker Success functions. Your responsibilities will include driving meaningful engagement with our ethical hacker community, monitoring their success, support, and advocacy both on and off-platform.

You will lead a team responsible for the success, performance, and experience of our top-tier hackers across the platform. Beyond operational excellence, you will elevate the function by aligning with executive stakeholders, guiding platform-wide data insights, owning Quarterly Business Reviews, and nurturing relationships with our Customers. This role will work cross-functionally to ensure that the HackerOne community and our customers’ programs are positioned for long-term success and achieve sustained, unmatched engagement. You will also work closely with HackerOne’s management team to build our community development plan that serves all hackers at various skill levels.

You will represent the voice of the hacker community both internally and externally—presenting to HackerOne’s executive staff, advocating for hacker needs with product and revenue teams, and serving as a public-facing representative at speaking engagements, live hacking events, or other hacker-facing projects.

At HackerOne, we embrace a Flexible Work approach, enabling our team members to work remotely while maintaining productivity and collaboration. We are seeking candidates located in Seattle, WA; San Francisco Bay Area; Austin, TX; Washington, DC; and London, UK, and the surrounding metropolitan areas, to facilitate occasional in-person interactions as needed. While the position is primarily remote, there will be periodic in-person requirements to support team collaboration and foster stronger connections. This approach ensures flexibility while providing opportunities to build meaningful in-person relationships that strengthen our team and company culture.

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Mission of the Community Team at HackerOne

The Community Team’s mission is to ensure that HackerOne is the #1 source of education, support, and financial opportunity for our global hacker community.

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Your Impact at HackerOne

This role is integral in achieving HackerOne’s Community growth, retention, support, and education strategies. Championing our hackers is the heart and soul of our Community Team, and this role will be critical to the success and empowerment of our global hacker community.

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Responsibilities

As Senior Manager, Hacker Success Program, you will:

• Drive Strategy: Set the vision and roadmap for the Hacker Success function, aligning with company goals.