Senior Manager, Hacker Success Program

Seattle, Washington, United States

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£86,000 – £108,000Compensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, Software DevelopmentIndustries

Requirements

Candidates should possess a strategic, data-driven, and customer-focused leadership approach. Experience in managing a team responsible for top-tier hacker success, performance, and platform experience is required. The role necessitates working cross-functionally to ensure community and customer program success, aligning with executive stakeholders, guiding platform-wide data insights, owning Quarterly Business Reviews, and nurturing customer relationships. Public-facing representation and advocacy for hacker needs with product and revenue teams are also key requirements. Familiarity with HackerOne’s values of Customer Obsession, Default to Disclosure, and Winning Together is expected.

Responsibilities

The Senior Manager, Hacker Success Program will own the vision, strategy, and execution of Hacker Success functions, driving meaningful engagement with the ethical hacker community. This includes monitoring hacker success, support, and advocacy both on and off-platform. The role involves leading a team to enhance the success, performance, and experience of top-tier hackers. Responsibilities include building the community development plan for hackers at various skill levels, representing the hacker community internally and externally, presenting to executive staff, advocating for hacker needs with product and revenue teams, and serving as a public-facing representative at speaking engagements and live hacking events.

Skills

Offensive Security

Community Management

Customer Success

Data Analysis

Strategic Planning

Leadership

Program Management

Bug Bounty

Vulnerability Disclosure

Pentesting

AI Red Teaming

Code Security

HackerOne

Platform connecting ethical hackers with brands

About HackerOne

HackerOne provides a platform that connects global brands with ethical hackers to improve their cybersecurity. The platform allows companies to identify and monitor risks in their digital assets by utilizing the skills of ethical hackers who conduct penetration tests to find vulnerabilities. Clients can import their asset data and use the platform to rank the risk of exploitable assets, ensuring a proactive approach to application security. Unlike many competitors, HackerOne offers 24/7 security coverage and the ability to scale services based on client needs. The goal of HackerOne is to promote a proactive security culture by encouraging companies to implement bug bounty programs as part of their cybersecurity strategy.

San Francisco, CaliforniaHeadquarters

2012Year Founded

$155.1MTotal Funding

SERIES_ECompany Stage

CybersecurityIndustries

5,001-10,000Employees