Pharmacy Operations Partner (POP)

Location Type: Remote (with travel required across Sydney Metro area) Employment Type: Full-time

Company Description

Montu is Australia's largest healthtech business focused on alternative healthcare. Founded in 2019, Montu supports patients, doctors, and pharmacies through its Alternaleaf clinic, offers accredited healthcare education to clinicians via its SAGED platform, and provides dispensing solutions to pharmacies across Australia through Leafio. Montu is also the founding member of Cannabis Council Australia, advocating for legislative change in healthcare.

Our mission is to make alternative healthcare more affordable and accessible. Montu has been recognized as Australia’s fastest-growing tech company in the Deloitte TechFast 50 for two consecutive years (#1 in 2022 and 2023) and ranked #1 on LinkedIn’s Top Startups Australia 2024. We are the largest business of our kind outside North America.

Job Description

Montu is experiencing rapid growth in its pharmacy partner network and is seeking a Pharmacy Operations Partner (POP) to support, grow, and optimize our pharmacy distribution channels.

As a POP, you will be the primary point of contact for new and existing pharmacy partners, building strong relationships and ensuring operational standards are met across the network. Your responsibilities will include coordinating pharmacy onboarding, monitoring service levels, supporting daily processes, and identifying opportunities for improvement. This role is ideal for a natural relationship-builder who is process-savvy and detail-oriented.

What you’ll be doing:

• Building and maintaining trusted relationships with pharmacy partners.
• Supporting the rollout and onboarding of new pharmacies, including training and documentation.
• Working closely with partners to optimize workflows and improve efficiency.
• Monitoring service levels and addressing issues where performance standards are not met.
• Visiting pharmacy sites to strengthen relationships and provide hands-on support.
• Maintaining accurate records of workflows, processes, and pharmacy performance.
• Identifying opportunities to improve compliance and implement better processes.
• Supporting your team with data dashboards and regular performance updates.
• Handling day-to-day requests from pharmacy partners and internal stakeholders.

Qualifications

• Experience in building strong relationships with external stakeholders.
• Satisfactory national police check.
• Ability to work collaboratively as part of a team and promote cooperation.
• Strong project management skills, including implementing new programs and processes.
• Excellent interpersonal skills to handle internal and external issues calmly, positively, and professionally.
• Effective written and verbal communication skills.
• Ability to work independently and handle challenging situations, deadlines, and ambiguity appropriately.
• Ability to manage frequent interruptions and adapt to changes in workload and schedule.
• Excellent record-keeping techniques.
• Attention to detail.
• Effective presentation and training skills.
• Maintain a professional demeanor and uphold confidentiality.
• Ability to travel for the role requirements.

Additional Information

You will join a high-performing, fast-paced team where your work drives meaningful impact in a leading tech company at the intersection of healthcare. We foster a driven and results-focused culture, encouraging ambitious individuals to push boundaries and contribute to better outcomes for Australians.

Other benefits include:

• Access to SAGED courses and more through the Greenhouse learning platform for continuous growth and development.
• Discounts with over 450 retailers through our Reward and Recognition program.