Partner Operations Specialist

Employment Type: Full-Time Location Type: Remote Salary: Not Specified

Company Information

Founded in 2015, Phil is a Series D health-tech startup dedicated to revolutionizing the prescription process. We are building a platform that seamlessly connects doctors, pharmacies, and patients to streamline how patients receive their prescriptions. Recognizing the complexity and archaic nature of this industry, Phil aims to modernize it. Our B2B2C platform offers an end-to-end prescription management and delivery service, connecting patients, prescribers, pharmacies, and manufacturers. This enables easy and affordable access to medicine through digital stakeholder experiences, patient access services, market access solutions, and innovative distribution models. Phil empowers pharma manufacturers to deliver affordable and timely therapy access, leading to better patient adherence and enabling further innovation.

The Phil team is composed of like-minded individuals from diverse backgrounds, united by a passion for creating an innovative healthcare platform focused on patient experience and overall human well-being. If you are mission-driven, analytical, and passionate, we encourage you to join us!

Position Overview

As a Partner Operations Specialist, you will provide essential day-to-day support to our Partner Performance Managers, playing a critical role in ensuring the optimal performance of our Partner Pharmacy network.

Responsibilities

• Reviewing and responding to internal escalation requests.
• Performing data entry and processing requests for our key partners.
• Contacting partners to resolve issues that hinder successful client, patient, or partner experiences.
• Executing various tasks within the Phil dashboard to ensure the speed and accuracy of patient requests.
• Placing inventory orders for our partner network.
• Reviewing script-level issues to ensure proper process adherence and making corrections as needed.
• Triaging, resolving, and responding to order-related escalations or one-off requests.
• Identifying errors and understanding workflows to unblock prescription processes.
• Collaborating with Partner Performance Managers and other team members to achieve company goals and targets.

What We're Looking For

• 2+ years of experience, preferably as a pharmacy technician and/or in external administrative support.
• Prior pharmacy technician experience and experience using proprietary software for prescription processing are a plus.
• Proven track record of exceptional attention to detail and strong organizational skills.
• Self-motivated, driven, and hands-on individual capable of managing daily and weekly tasks effectively.
• Willingness to learn and understand operational workflows to quickly identify root causes.
• Prior experience working with external clients/partners, with a demonstrated ability to communicate effectively to resolve questions or concerns.
• Solid written, verbal, and interpersonal communication skills.
• Ability to operate independently in a fast-paced and challenging environment.
• Comfortable with the dynamic nature of a rapidly expanding start-up, demonstrating adaptability.
• Proficiency with G-Suite applications, showcasing the ability to leverage collaborative platforms for efficient communication, file-sharing, and project coordination in a remote work setting.

Benefits

• Ground floor opportunity with one of the fastest-growing startups in health-tech.
• Fully remote working environment.
• Competitive compensation (commensurate with experience).
• Comprehensive benefits package (medical, dental, vision).
• 401(k) contribution opportunity.