[Remote] Partner Support Specialist at Philo

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Health-tech, Pharmaceuticals, HealthcareIndustries

Requirements

Candidates should have at least 2 years of experience as a pharmacy technician or in external administrative support, with a preference for prior pharmacy technician experience and familiarity with proprietary software for processing prescriptions. A proven track record of attention to detail and strong organizational skills is required, along with self-motivation and the ability to manage daily tasks. Candidates must demonstrate effective communication skills and the ability to work with external clients or partners, as well as adaptability in a fast-paced start-up environment.

Responsibilities

The Partner Support Specialist will review and respond to internal escalation requests, perform data entry and processing for major partners, and contact partners to resolve issues affecting client, patient, and partner experiences. They will manage tasks in the Phil dashboard to ensure accuracy and speed of patient requests, place inventory orders, review script-level issues, triage and resolve order-related escalations, and collaborate with Partner Performance Managers and team members to meet company goals.

Skills

Partner support

Data entry

Issue resolution

Order processing

Customer service

Escalation management

Workflow analysis

Inventory management

Philo

Subscription-based streaming service for TV channels

About Philo

Philo offers a streaming service that gives users access to over 60 popular TV channels, such as A&E, AMC, and Comedy Central. It operates as an alternative to traditional cable subscriptions, allowing consumers to enjoy a variety of entertainment options without the high costs associated with cable. Users can subscribe to Philo on a monthly basis, and the service includes features like unlimited DVR, enabling them to record shows and watch them later. Philo can be accessed on multiple devices, making it convenient for users to watch their favorite programs anywhere. The company aims to provide a cost-effective and flexible viewing experience, appealing to those looking for a simpler way to enjoy television.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$151.5MTotal Funding

SERIES_DCompany Stage

Consumer Software, EntertainmentIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Flexible Work Hours

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Unlimited Paid Time Off

Family Planning Benefits

Fertility Treatment Support

Professional Development Budget

Conference Attendance Budget

Home Office Stipend

Phone/Internet Stipend

Wellness Program

Gym Membership

Commuter Benefits

Employee Discounts

Company Social Events

Risks

Rising content acquisition costs may challenge Philo's low-cost subscription model.

Increased competition from services like Peacock and HBO Max threatens Philo's market share.

Dependence on third-party platforms like Vizio could limit Philo's app availability.

Differentiation

Philo offers a cost-effective alternative to traditional cable with over 60 channels.

The service includes unlimited DVR and multi-device streaming, enhancing user flexibility.

Philo's focus on entertainment channels caters to niche content demand.

Upsides

Philo's partnership with Dish Media expands its addressable advertising reach to over 1 million households.

The addition of new channels like Me TV Plus aligns with growing interest in niche content.

Philo's launch on Vizio smart TVs taps into the 80% smart TV household market.

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