[Remote] People Operations Specialist at Customer.io

Remote

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, Marketing Technology, Customer EngagementIndustries

Requirements

Candidates should have hands-on experience managing HR lifecycle processes in an in-house People Ops or HR team. Proficiency with HRIS systems like HiBob, ADP, or Workday, including supporting integrations, is required. Strong attention to detail, organizational skills, familiarity with multi-state compliance, and clear, empathetic communication are essential. Experience in a fast-paced, remote environment with a focus on ownership and follow-through, along with curiosity or experience with AI and automation tools, is also needed.

Responsibilities

The People Operations Specialist will manage day-to-day HR processes including onboarding, job changes, offboarding, and leaves. They will maintain accurate HR systems data, conduct data audits, and support system automations and integrations. This role involves answering employee questions, maintaining documentation, building reports and dashboards, and collaborating with cross-functional teams to ensure alignment.

Skills

HRIS

HR Systems

Onboarding

Offboarding

Data Audits

Reporting

Documentation

Process Improvement

Payroll

Employee Support

HR Data Management

System Integrations

Customer.io

Marketing automation for customer engagement

About Customer.io

Customer.io is a marketing automation platform that helps businesses engage with their customers throughout their lifecycle. It allows companies to segment their audience based on real-time events, enabling personalized messaging that enhances customer connections and engagement. Unlike many competitors, Customer.io offers A/B testing and professional support services to optimize marketing strategies. The goal is to empower businesses to send data-driven messages that improve customer engagement and drive revenue.

Portland, OregonHeadquarters

2012Year Founded

$9.6MTotal Funding

SEEDCompany Stage

Consulting, Consumer SoftwareIndustries

201-500Employees

Benefits

Unlimited Paid Time Off

Paid Parental Leave

Health Insurance

401(k) Company Match

Healthy Lifestyle Budget

Remote Work Options

Co-working Space Rental Reimbursement

Professional Development Budget

Home Office Stipend

Sabbatical Leave

Risks

Increased competition from other platforms integrating with Vision Pro.

Reliance on Twilio SMS could pose risks if service issues arise.

Emergence of comprehensive notification solutions like Knock challenges market position.

Differentiation

Customer.io offers real-time audience segmentation for personalized messaging.

The platform supports A/B testing for continuous campaign optimization.

Customer.io integrates with Vision Pro for VR marketing campaigns.

Upsides

Integration with Apple Vision Pro opens new VR marketing opportunities.

Partnership with Twilio enhances robust SMS messaging solutions.

Participation in CEE Startup Challenge expands market reach and innovation.

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