People Operations Manager at Merit

Irving, Texas, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

NoVisa

Human Resources, HVACIndustries

Requirements

The People Operations Manager should possess a strategic and hands-on approach with a collaborative, detail-oriented mindset and a strong operational passion for process excellence and employee experience. Experience in leading day-to-day operational functions, building infrastructure, driving change, and supporting team transformation is required. Demonstrated trust, confidentiality, professionalism, empathy, positive intent, and integrity in all interactions are essential.

Responsibilities

The People Operations Manager will lead the day-to-day operational functions of the People Team, ensuring world-class service in new employee experience, total rewards administration, technology, and automation. This role involves providing strategic HR consultation, planning and controlling departmental activities, building collaborative relationships, and implementing process improvements. Responsibilities include overseeing health & welfare and retirement benefit programs, managing annual enrollment, carrier negotiations, and ensuring compliance with all federal, state, and local employment laws, including ACA filings and non-discrimination testing.

Skills

Human Resources (HR)

Change Management

Process Improvement

Employee Experience

Consultation

Analysis

Project Management

Relationship Building

Merit

Software solutions for government programs

About Merit

Merits.com offers software solutions for large-scale government programs, focusing on public sector needs such as state service agencies and emergency response teams. Their platform connects systems, manages workflows, and provides analytics, ensuring quick deployment and high security through Snowflake Data Cloud. In emergencies, they assist first responders, while also helping employment agencies connect job-seekers with opportunities and state agencies streamline services. The goal is to enhance the efficiency of government programs, ensuring compliance with regulations and supporting economic growth.

Sunnyvale, CaliforniaHeadquarters

2016Year Founded

$76.4MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Government & Public Sector, Enterprise Software, DefenseIndustries

51-200Employees

Benefits

Health, dental, vision, life, & short-term disability insurance

Parental leave

Flexible work

Unlimited PTO

Paid holidays

Risks

Rising competition in GovTech could threaten Merit's market share.

State contract reliance exposes Merit to political and budgetary changes.

Rapid tech changes require Merit to innovate continuously to stay competitive.

Differentiation

Merit's SwaS model accelerates government program transformation, achieving 95% customer satisfaction.

The platform offers secure, real-time verification for licenses and eligibility status.

Merit combines technology with on-ground support for emergency response and workforce revitalization.

Upsides

Growing demand for digital identity verification boosts Merit's market potential.

Government funding expansion for workforce programs aligns with Merit's solutions.

Increased focus on disaster preparedness enhances demand for Merit's emergency technology.

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