Customer Support Specialist
UpshopFull Time
Entry Level & New Grad
Candidates must be located in Arizona and able to work an assigned 8-hour shift between 7 am and 6 pm. A minimum of 2 years of previous customer service and data entry experience is required, along with strong self-motivation, organizational skills, and the ability to prioritize tasks. Exceptional attention to detail, time management, and proficiency with Microsoft programs (Word, Excel, OneNote, Teams) are necessary; CRM system experience is preferred. A Bachelor's degree, experience in energy efficiency or project coordination, and bilingual Spanish skills are preferred.
The Customer Service Coordinator will maintain electronic and hard copy filing systems for applications and rebates, and communicate effectively with other departments to service customers. Responsibilities include data entry into various database applications with high accuracy, providing exceptional customer service and call handling, and safeguarding confidential customer information. The role involves supporting assigned programs within the department and assisting with the efficient delivery of energy initiatives, contractor coordination, and customer support to ensure program goals and compliance are met.
Develops technology for national security solutions
Research Innovations Inc. specializes in technology solutions for national security. The company develops and implements advanced security technologies tailored to the specific needs of government agencies and defense organizations, including military and intelligence branches. Their approach combines the expertise of operational specialists with technologists to create effective solutions that enhance security measures. Unlike many competitors, RII focuses on strong partnerships with government entities, ensuring that their products are customized and relevant to current operational challenges. The goal of Research Innovations is to drive digital transformation in national security, contributing to the safety and security of the nation through innovative technology.