Customer Support Specialist
UpshopSalary not specified
Full Time
Entry Level & New Grad
[Remote] Customer Service Coordinator at Research Innovations
Flagstaff, Arizona, United States
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Energy, UtilitiesIndustries
Requirements
Candidates must be located in Arizona and able to work an assigned 8-hour shift between 7 am and 6 pm. A minimum of 2 years of previous customer service and data entry experience is required, along with strong self-motivation, organizational skills, and the ability to prioritize tasks. Exceptional attention to detail, time management, and proficiency with Microsoft programs (Word, Excel, OneNote, Teams) are necessary; CRM system experience is preferred. A Bachelor's degree, experience in energy efficiency or project coordination, and bilingual Spanish skills are preferred.
Responsibilities
The Customer Service Coordinator will maintain electronic and hard copy filing systems for applications and rebates, and communicate effectively with other departments to service customers. Responsibilities include data entry into various database applications with high accuracy, providing exceptional customer service and call handling, and safeguarding confidential customer information. The role involves supporting assigned programs within the department and assisting with the efficient delivery of energy initiatives, contractor coordination, and customer support to ensure program goals and compliance are met.
Skills
Customer Service
Data Entry
Energy Programs
Contractor Coordination
Filing Systems
Database Applications
Call Handling
Prioritization
Organization
Research Innovations
Develops technology for national security solutions
About Research Innovations
Research Innovations Inc. specializes in technology solutions for national security. The company develops and implements advanced security technologies tailored to the specific needs of government agencies and defense organizations, including military and intelligence branches. Their approach combines the expertise of operational specialists with technologists to create effective solutions that enhance security measures. Unlike many competitors, RII focuses on strong partnerships with government entities, ensuring that their products are customized and relevant to current operational challenges. The goal of Research Innovations is to drive digital transformation in national security, contributing to the safety and security of the nation through innovative technology.
Alexandria, VirginiaHeadquarters
2009Year Founded
VENTURE_UNKNOWNCompany Stage
Government & Public Sector, DefenseIndustries
201-500Employees
Benefits
Health Insurance
Flexible Work Hours
Paid Vacation
401(k) Company Match
Paid Parental Leave
Wellness Program
Risks
RII faces competition from emerging AI startups in the national security sector.
Over-reliance on government contracts poses financial risks for RII.
Rapid tech advancements may challenge RII's platform integration capabilities.
Differentiation
RII specializes in national security technology with strong government partnerships.
PRIISM platform offers advanced AI-driven analytics for decision-making in defense missions.
RII combines operational expertise with technological skills for bespoke security solutions.
Upsides
Increased demand for AI-driven tools boosts RII's market potential.
PRIISM's awardable status enhances RII's credibility in the defense sector.
RII's rapid revenue growth indicates strong business performance.
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