Solutions Architect
Coder- Full Time
- Mid-level (3 to 4 years), Junior (1 to 2 years)
Candidates should have over 5 years of experience in technical customer-facing roles, including at least 3 years in sales engineering, solutions architecting, or customer engineering. Experience working with Fortune 500 customers in a high-growth B2B SaaS company is required. Proficiency in Python and experience with APIs, particularly Generative AI services, is essential. Strong communication skills to translate complex technical concepts for non-technical audiences are necessary, along with a customer outcome-oriented mindset and problem-solving skills.
The Partner Solutions Architect will collaborate with Partner Leads and GSI partners to identify impactful solutions for distribution across focus verticals. They will co-design and co-build solutions with technical counterparts, scope business and technical requirements, and conduct discovery on existing processes to address business pain points. The role includes acting as the technical lead for RFP responses, managing relationships with technical GSI stakeholders, and developing a deep understanding of Writer solutions and the AI landscape to provide prescriptive recommendations. Additionally, they will work with Product and Engineering to QA outputs and iterate for optimal results.
AI platform for business process optimization
Writer.com provides a platform that uses artificial intelligence to enhance business processes for various clients, including major companies. The platform integrates Large Language Models (LLMs), Natural Language Processing (NLP), and Machine Learning (ML) to tailor AI solutions to a client's specific brand and knowledge. LLMs generate human-like text, NLP helps computers understand human language, and ML enables learning from data. Writer's platform is built on secure, enterprise-grade LLMs called Palmyra, which are designed to be open and transparent, ensuring that client data is never used for training. This allows clients to self-host the models, giving them control and visibility over their data. The platform assists businesses in speeding up processes and generating customized outputs, such as summaries and insights, while adhering to legal and brand guidelines. Writer.com operates on a subscription-based model, where clients pay a recurring fee for access to its features.