Outbound Sales
EmaSalary not specified
Full Time
Mid-level (3 to 4 years)
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Healthcare, InsuranceIndustries
Requirements
Candidates should possess a High School Diploma or equivalent and have at least 1 year of call center experience or 2 years of general work experience. Previous outbound call center experience, working in a metrics-driven environment with an auto-dialer, or using scripts is preferred. Strong computer skills and the ability to use multiple systems simultaneously are necessary. For remote work, verified and reliable internet service with 10MB upload/download ability is required, along with a quiet workspace and company-provided equipment. A successful background check is also a condition of employment.
Responsibilities
The Outbound Call Center Representative will contact Medicare Advantage and Medicaid health plan members via phone to offer, explain, and schedule free in-home or virtual healthcare evaluations. They will make an average of 50 outbound calls per hour using an automatic dialer, follow approved scripts, respond to rebuttals persuasively, and maintain a positive, professional demeanor. Responsibilities include meeting daily productivity and quality goals, adjusting appointments, monitoring performance metrics, reporting member complaints, participating in coaching, and adhering to HIPAA and other privacy guidelines when handling protected health information.
Skills
Outbound calling
Customer service
Sales
Communication
Persuasion
Professionalism
Time management
Goal-oriented
CVS Health
Comprehensive pharmacy and healthcare services
About CVS Health
CVS Health operates a large network of retail pharmacies and walk-in medical clinics across the United States, providing a variety of health-related products and services. Their offerings include prescription medications, over-the-counter health products, and beauty items, as well as pharmacy benefits management and specialty pharmacy services. CVS Health's integrated business model allows them to serve individual consumers, businesses, and communities effectively, with a focus on improving health outcomes and reducing healthcare costs. Unlike many competitors, CVS Health combines pharmacy services with medical care, making it easier for patients to access quality healthcare. The company's goal is to enhance access to healthcare and support individuals in achieving better health.
Woonsocket, Rhode IslandHeadquarters
1963Year Founded
DEBTCompany Stage
Healthcare, Consumer GoodsIndustries
10,001+Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Retirement Plan
Company Equity
Wellness Program
Professional Development Budget
Paid Vacation
Paid Holidays
Risks
Legal challenges related to opioid prescriptions could harm CVS's reputation and finances.
The DOJ's intervention in a whistleblower lawsuit may increase legal costs for CVS.
The Horizon Organic Milk recall exposes potential vulnerabilities in CVS's supply chain.
Differentiation
CVS Health operates over 9,600 retail pharmacies and 1,100 walk-in clinics nationwide.
The company integrates pharmacy benefits management with specialty pharmacy services for comprehensive care.
CVS Health offers tailored medication plans through personalized medicine and pharmacogenomics.
Upsides
Expansion of telehealth services allows CVS to reach more patients remotely.
Increased consumer interest in wellness boosts demand for CVS's health-related products.
The trend towards value-based care aligns with CVS's integrated healthcare approach.
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