[Remote] Outreach Specialist- Scheduling at Aledade

United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

High School Diploma or equivalent
2+ years of call center experience, with at least 1 year in an outbound or patient outreach role
Experience using Five9 or similar outbound dialer platforms
Familiarity with EHR systems and ability to accurately document patient interactions
Proficient in Microsoft Office and Google Workspace tools
Strong verbal communication, active listening, and interpersonal skills
Ability to meet call center performance metrics in a fast-paced environment
Highly organized and self-motivated with strong attention to detail
Reliable high-speed internet connection for remote work

Responsibilities

Place outbound calls using the Five9 dialer to schedule patient appointments for wellness visits, follow-ups, and other care needs
Follow standardized scripts and workflows to guide patient conversations and ensure consistency in messaging
Schedule appointments directly in the appropriate system or coordinate with the practice to complete bookings
Handle inbound return calls and voicemails, assisting patients with scheduling or routing them to appropriate teams
Document all call activity and outcomes in real time using Five9 and internal tracking tools
Verify and update patient contact information during calls to maintain data accuracy
Transfer or escalate calls requiring clinical input or coordination beyond the scope of the role
Educate patients on available services and appointment types, answering basic questions to support engagement
Other duties as assigned

Skills

Aledade

Supports independent primary care practices

About Aledade

Aledade operates in the primary care sector, focusing on supporting independent primary care practices. The company provides these practices with essential support and data to help them navigate the challenges of the changing healthcare landscape. Aledade offers personalized, on-the-ground assistance, ensuring that practices have timely access to the right data to improve the quality of care they deliver to their communities. Additionally, Aledade has developed a proprietary technology application that gives practices insights about their patients, further enhancing their care capabilities. Unlike many competitors, Aledade is dedicated to the success of independent practices, making it the largest network of its kind in the nation. The company's goal is to empower these practices to thrive and provide high-quality care through its support services and technology.

Bethesda, MarylandHeadquarters

2014Year Founded

$662MTotal Funding

SERIES_FCompany Stage

Enterprise Software, HealthcareIndustries

1,001-5,000Employees

Risks

Increased competition from platforms like Privia Health threatens Aledade's market share.

Integration challenges from acquiring Medical Advantage may disrupt operations in Michigan.

Rapid technological advancements require continuous updates to Aledade's technology platform.

Differentiation

Aledade partners with independent primary care physicians to create Accountable Care Organizations.

The company offers a proprietary technology platform for timely patient insights.

Aledade provides personalized, on-the-ground support to enhance care quality.

Upsides

Aledade's acquisition of Medical Advantage expands its presence in Michigan significantly.

The rise of telehealth creates new opportunities for Aledade's primary care practices.

Aledade's focus on value-based care aligns with increasing demand for ACOs.

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