Operations Manager, Fulfillment at Thrive Market

Wilkes-Barre, Pennsylvania, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

E-commerce, Retail, LogisticsIndustries

Requirements

Flexible schedule, including possible weekends and other schedules to meet member-first focus
Experience leading and developing teams of front-line supervisors and 150+ hourly employees
Ability to uphold compliance, productivity, quality, safety, and teamwork standards
Skills in implementing engagement and fulfillment strategies
Knowledge of performance standards, processes, and continuous improvement initiatives
Collaboration skills with carriers, procurement team, and cross-functional teams
Coaching and development expertise for supervisors and employees
Payroll management and productivity hours oversight capabilities
Talent sourcing and screening in collaboration with People Operations
Performance report analysis and goal-setting proficiency
Commitment to safety programs and OSHA compliance

Responsibilities

Lead and develop a team of front-line supervisors and approximately 150+ hourly Thrivers by embodying Thrive Market values
Uphold compliance, productivity, quality, safety, and teamwork standards as the primary source of information
Implement engagement and fulfillment strategies to motivate employees and align them with operational goals
Maintain performance standards and consistent processes to guarantee reliable services
Strategize and execute fulfillment and continuous improvement objectives, clearly communicating these to supervisors
Collaborate with carriers to optimize shipping processes and ensure timely deliveries in logistics
Provide coaching and development opportunities to supervisors and employees to enhance performance
Oversee productivity hours and manage payroll functions to ensure efficient operations
Source and screen talent in collaboration with People Operations to maintain a skilled workforce
Analyze performance reports to identify areas for improvement and provide coaching to supervisors
Set clear goals, promote accountability, and exemplify strong performance to support the mission of the operation
Support all safety programs and OSHA compliance to ensure a safe and secure work environment
Act as the primary information source for the team, maintaining compliance and consistency to enhance team productivity, quality, safety, and teamwork
Drive the fulfillment operation strategy to ensure Thrivers are actively engaged, motivated, and working towards end results
Ensure the team follows core performance standards and established processes to drive a consistent experience for the member
Drive the planning and execution of fulfillment operation goals and company continuous improvement initiatives
Monitor and manage inventory levels to ensure adequate stock for fulfilling customer orders
Implement and maintain effective inventory control measures to minimize errors and discrepancies
Collaborate with the procurement team to optimize stock levels and manage inventory turnover
Develop and implement streamlined order processing procedures

Skills

Team Leadership

Inventory Management

Order Processing

Shipping

Logistics

Compliance

Productivity

Quality Control

Safety Management

Thrive Market

Online grocery retailer for organic products

About Thrive Market

Thrive Market operates an online platform for purchasing organic and non-GMO food products, catering to health-conscious individuals and families. Customers pay an annual membership fee to access a wide variety of grocery items, often at prices up to 30% lower than traditional retailers, thanks to a price matching policy. The platform also features services like 24/7 access to a personal shopper, known as a Thrive Guide, and fast, carbon-neutral shipping, which enhance the shopping experience. Thrive Market stands out from competitors by focusing on organic and sustainably sourced products, aligning with the growing consumer trend towards healthy eating and convenience. The company's goal is to make healthy living accessible and affordable for everyone.

Los Angeles, CaliforniaHeadquarters

2013Year Founded

$234.8MTotal Funding

CONVERTIBLECompany Stage

Food & Agriculture, Consumer GoodsIndustries

501-1,000Employees

Benefits

Health Insurance

401(k) Retirement Plan

Unlimited Paid Time Off

Mental Health Support

Employee Discounts

Risks

Increased competition from Amazon Fresh and Walmart Grocery threatens market share.

Dependence on membership fees is risky during economic downturns.

Supply chain disruptions could affect product availability and customer satisfaction.

Differentiation

Thrive Market offers 70+ filters for personalized diet and lifestyle shopping.

The company provides carbon-neutral shipping, enhancing its eco-friendly brand image.

Membership model includes price matching, offering competitive pricing to customers.

Upsides

Partnership with Instacart enhances brand visibility and provides a new revenue stream.

Collaboration with rePurpose Global aligns with consumer demand for sustainability.

Exclusive collaborations, like with LesserEvil, tap into the growing healthy snacks market.

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