Operations Manager

New York, New York, United States

Apply with AI Apply

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Financial Services, BankingIndustries

Requirements

Candidates should have 3-6 years of experience in fintech or financial services operations, preferably in an early-stage or high-growth environment, with potential experience leading a team. Hands-on experience with fraud monitoring and investigation tools such as Alloy, Sardine, Sift, or Unit is required, along with a solid understanding of money movement mechanics like ACH and card rails, and relevant consumer regulations including Reg E, Reg Z, and NACHA rules. Strong analytical, problem-solving, communication, and project management skills are essential, as is comfort operating in ambiguity and a passion for fintech, trust and safety, or financial inclusion.

Responsibilities

The Operations Manager will oversee and optimize money movement processes, including ACH transfers, returns, exceptions, and reconciliations. They will monitor and investigate fraud trends, alerts, and unusual activity, and partner with Compliance on implementing and refining fraud and risk-related controls. Responsibilities also include supporting Reg E/Reg Z dispute handling, identifying and improving operational inefficiencies through process design and automation, and collaborating with Engineering and Product teams to develop risk-reducing tools. The role involves serving as a key escalation point for complex operational issues and helping to define and track operational KPIs for performance improvement.

Skills

Money Movement

ACH Transfers

Fraud Monitoring

Risk Management

Compliance

Process Improvement

Automation

Operational KPIs

Fintech

Financial Services

Clair

On-demand wage access for employees

About Clair

Clair provides a service that allows employees to access their earned wages before the traditional payday, without any fees or interest. This service is especially useful for hourly workers and those in gig economy jobs who may need immediate access to their earnings for unexpected expenses. Clair partners with employers to integrate its service into existing HR and payroll systems, allowing employees to access their wages through a platform that includes a virtual or physical debit card. Unlike many competitors, Clair does not charge fees or interest for its wage advance service, making it an attractive option for companies looking to enhance employee financial well-being. The goal of Clair is to improve financial wellness for employees by offering a flexible solution for accessing earned wages.

New York City, New YorkHeadquarters

2019Year Founded

$43.8MTotal Funding

DEBTCompany Stage

Fintech, Financial ServicesIndustries

51-200Employees