Compliance Manager

Position Overview

Headway is seeking a Compliance Manager to join its Compliance team and support the organization-wide compliance program for a rapidly scaling mental healthcare company. This role is crucial for partnering with payers nationwide and addressing complex issues as Headway transforms the behavioral health landscape. The ideal candidate is a proactive, forward-thinking leader with expertise in healthcare compliance, comfortable navigating ambiguity.

About Headway

Headway's mission is to build an accessible mental health care system for everyone. We provide software that enables a national network of providers who accept insurance, making therapy more affordable. Founded in 2019, Headway has grown into a diverse, national network of over 45,000 mental healthcare providers across all 50 states, serving over 1 million patients. We are a Series D company with over $325m in funding from prominent investors including a16z, Accel, GV, Spark Capital, Thrive Capital, Forerunner Ventures, and Health Care Service Corporation. We aim to make your time at Headway the most meaningful experience of your career.

Responsibilities

• Collaborate with business units to integrate compliance best practices into their operations.
• Develop and maintain the company's comprehensive general compliance incident response plan and procedures.
• Lead the intake, triage, investigation, and resolution of all reported compliance incidents.
• Oversee the intake, tracking, and management of all compliance inquiries and internal tickets.
• Coordinate cross-functional teams during incident response, ensuring clear communication channels.
• Ensure meticulous documentation of all incident details, investigations, findings, and corrective actions.
• Manage the incident reporting process for compliance matters, including internal and external stakeholders.
• Analyze incident and inquiry data to identify root causes, recurring themes, and opportunities for systemic improvements.
• Develop and deliver training to employees on incident reporting procedures and general compliance inquiry processes.
• Assist with the development and implementation of the annual compliance audit plan.
• Assist with internal compliance monitoring activities to assess adherence to policies, procedures, and regulatory requirements.
• Design, develop, and deliver engaging and effective compliance training content for all employees, tailored to different audiences and roles.

Requirements

• Experience: 5 - 8 years of experience in compliance or healthcare-related operations, legal, auditing, consulting, or an equivalent combination of experience.
• Adaptability: Functions well in a high-paced environment and is able to quickly adapt to changing priorities and situations.
• Interpersonal Skills: Engages, inspires, builds credibility, and trust across all levels of the company.
• Core Skills: Exceptional communication, organizational, project management, and prioritization skills.
• Healthcare Knowledge: Deeply knowledgeable on payer requirements and healthcare regulation more broadly.
• Medicare Expertise: Extensive understanding of Medicare programs.
• Certifications: Certified in Healthcare Compliance (CHC) designation preferred.
• Privacy Knowledge: Knowledge of privacy laws is a plus, but not required.

Compensation and Benefits

• Salary: The expected base pay range for this position is $1

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