Trust & Safety Lead, Player Support

United States

Apply with AI Apply

Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Gaming, Customer Support, Trust & SafetyIndustries

Requirements

Candidates must possess at least 3 years of experience in Trust and Safety roles, including exposure to policy design, compliance, moderation, and program management. They should also have at least 1 year of experience managing direct reports, demonstrating proficiency in managing expectations, performance management, and career development. Furthermore, candidates are expected to be well-versed in relevant regulations related to Trust and Safety compliance, legal workflows, law enforcement, and data privacy, and possess strong analytical and problem-solving skills, as well as effective written and verbal communication abilities.

Responsibilities

The Trust & Safety Lead, Player Support will design programs and policies to encourage positive player behavior and ensure compliance with legal and regulatory requirements, investigate reported or detected violations of Terms of Service, Terms of Use, and EULA, conduct routine audits of enforcement implementation, serve as an escalation point for sensitive issues, train and lead direct reports, suggest and implement changes to ensure compliance, protect and preserve the intended player experience by requesting necessary tooling, and respond to government investigative agencies as needed.

Skills

Policy Design

Compliance

Moderation

Program Management

Legal Workflows

Data Privacy

Investigation

Communication

Analytical Skills

Problem Solving

Team Management

thatgamecompany

Develops visually stunning, emotionally engaging games

About thatgamecompany

thatgamecompany develops video games that focus on exploration, beauty, and emotional connection. Their games, such as "Sky: Children of the Light," "Journey," "Flower," and "Flow," are designed to be visually stunning and accessible to a wide audience, including casual gamers and families. The gameplay emphasizes shared experiences and emotional resonance, making them appealing to players looking for more than just entertainment. Unlike many competitors, thatgamecompany prioritizes artistic quality and emotional depth in their games, fostering a collaborative and experimental work environment that encourages innovation. Their goal is to create unique gaming experiences that resonate with players on a deeper level.

Santa Monica, CaliforniaHeadquarters

2006Year Founded

$190.8MTotal Funding

LATE_VCCompany Stage

Entertainment, GamingIndustries

51-200Employees

Risks

Increased competition from indie developers focusing on similar game styles.

Subscription-based gaming services may impact premium game sales.

Regulatory scrutiny over in-app purchases could affect revenue models.

Differentiation

thatgamecompany creates visually stunning and emotionally engaging games.

Their games emphasize exploration, beauty, and emotional connection.

They focus on inclusivity and shared experiences in gaming.

Upsides

Increased interest in cozy, emotionally engaging games boosts their market potential.

Cloud gaming platforms offer new distribution channels for broader audience reach.

Cross-platform play trends enhance appeal by allowing seamless experiences across devices.

Land your dream remote job 3x faster with AI

Try Jobo Free