Fraud Operations Specialist
RampFull Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
The candidate should have 2-4 years of experience in ACH Operations or fraud prevention, with a strong preference for previous fraud review and prevention experience. An analytical mindset and comfort with analyzing data sets are essential. Knowledge of NACHA Operating Rules, general banking practices, and regulations is preferred, as is experience working directly with customers to resolve issues.
This role involves reviewing and completing manual fraud review queues, monitoring transactions for suspicious activity, and responding to ACH exceptions. Responsibilities also include responding to consumer and dispensary support requests related to the ACH program, processing bank documents, and ensuring ACH processes meet service level standards and comply with NACHA rules and regulations.
Technology solutions for cannabis dispensaries
Dutchie provides technology solutions tailored for the cannabis industry, focusing on both medicinal and recreational dispensaries. Their product offerings include Point of Sale (POS) systems, e-commerce platforms, payment solutions, and insurance services, all designed to help dispensaries manage operations, comply with regulations, and enhance customer experiences. The POS systems, previously known as LeafLogix and Greenbits, facilitate smooth transactions while ensuring adherence to local laws. The e-commerce platform allows customers to conveniently order cannabis products for delivery or pickup. Dutchie's business model is based on software as a service (SaaS), charging dispensaries a subscription fee and earning revenue through transaction fees. The company's goal is to make cannabis safe and accessible for everyone, emphasizing compliance and legality in all operations, while also supporting social change initiatives like the Last Prisoner Project.