Payments Operations Lead
TekmetricSalary not specified
Full Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
$120,000 – $150,000Compensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, Fintech, PaymentsIndustries
Requirements
Candidates must have 5+ years of experience in card manufacturing, card program management, or payments operations. A strong understanding of issuing networks and processors, and their interactions within the Fintech space, is required. Proven ability to manage cross-functional projects with multiple stakeholders, experience collaborating with Product, Engineering, and Go-To-Market teams on complex launches, and excellent communication and organizational skills are necessary. Detail-orientation with the ability to manage multiple projects in parallel is also required. Experience in the banking, fintech, or financial services industry is strongly preferred, as is a bias for action and problem-solving in fast-moving environments.
Responsibilities
The Card Operations Manager will manage the full lifecycle of card manufacturing and fulfillment, from design to delivery, ensuring quality, accuracy, and compliance. This role involves serving as the primary liaison between issuing banks, networks, processors, and internal teams to coordinate setup, launch, and ongoing program operations. The manager will partner with the Go-To-Market team to align on launch readiness and ensure seamless onboarding for new programs. Collaboration with Product and Engineering teams to identify and implement improvements that reduce friction and enhance cardholder experiences is expected. The role includes overseeing quality control and operational processes to safeguard brand standards and regulatory compliance, and standing up playbooks and SOPs that support both program launches and long-term scalability.
Skills
Card Operations
Program Management
Network Coordination
Processor Coordination
Card Manufacturing
Cross-functional Collaboration
Product Development
Engineering Collaboration
Customer Experience
Process Optimization
Imprint
Designs and manages co-branded credit card programs
About Imprint
Imprint designs and manages co-branded credit card programs for well-known American brands. By partnering with these brands, Imprint creates credit cards that attract modern consumers, aiming to enhance the value of their partners' customer relationships. The company focuses on increasing metrics such as average spending, shopping frequency, and annual sales for cardholders. Imprint's process is notably faster than traditional credit card issuers, allowing them to launch new programs in about three months instead of the typical 18 months. Additionally, Imprint prioritizes customer service, offering a premium experience to cardholders. The goal of Imprint is to provide brands with effective credit card solutions that drive customer loyalty and sales.
New York City, New YorkHeadquarters
2020Year Founded
$197.5MTotal Funding
SERIES_CCompany Stage
Fintech, Financial ServicesIndustries
51-200Employees
Benefits
Competitive compensation and equity packages
Leading configured work computers of your choice
Unlimited vacation policy
Fully covered, high-quality healthcare including fully covered dependent coverage
Additional health coverage includes access to One Medical and option to enroll in an FSA
16 weeks of paid parental leave for the primary caregiver and 8 weeks for all new parents
An understanding that successful remote work requires flexibility and an appreciation for asynchronous work
Access to industry leading technology across all of our business units — stemming from our philosophy that we should invest in resources for our team that foster innovation, optimization, and productivity
Limited edition Imprint Credit Card (no hard pull) for the first 100 team members only. Get 1.5% cash back on all purchases, plus additional perks
Risks
Increased competition from traditional issuers adopting fintech innovations.
Potential regulatory scrutiny could increase compliance costs for Imprint.
Economic downturns may reduce transaction volumes and Imprint's revenue.
Differentiation
Imprint launches co-branded credit card programs in just three months.
Imprint offers tailored rewards programs for each brand's specific needs.
Imprint provides 'white-glove treatment' customer service to all cardholders.
Upsides
Imprint raised $75M in Series C funding to fuel innovation.
Increased consumer interest in digital wallets boosts demand for Imprint's solutions.
Partnerships with traditional banks expand Imprint's co-branded card opportunities.
Related Jobs
RemoteRemoteFintech Account Executive
WorkwaveSalary not specified
- Full Time
- Senior (5 to 8 years)
RemoteSenior Software Engineer, Issuing
Lithic$160,000 - $190,000/year
- Full Time
- Senior (5 to 8 years)
RemoteSenior Manager of Fulfillment and Outbound Logistics
TrueworkSalary not specified
- Full Time
- Expert & Leadership (9+ years)
RemoteSenior Product Manager, Customer Payments
Mission LaneSalary not specified
- Full Time
- Senior (5 to 8 years)
RemoteLifecycle Marketing Manager (Head of Lifecycle Marketing)
AtticusSalary not specified
- Full Time
- Senior (5 to 8 years)
RemoteSenior Financial Operations Manager
Offchain LabsSalary not specified
- Full Time
- Senior (5 to 8 years)
RemoteLaunch Manager
Miter$110,000 - $140,000/year
- Full Time
- Mid-level (3 to 4 years)
RemoteStrategy and Operations Lead - Clinical Care
ArineSalary not specified
- Full Time
- Junior (1 to 2 years)
RemoteSr. Manger, Financial Platform Operations
Dave$142,000 - $228,000/year
- Full Time
- Expert & Leadership (9+ years)
RemoteSenior Financial Partnerships Manager - Cards
MercurySalary not specified
- Full Time
- Senior (5 to 8 years), Expert & Leadership (9+ years)
RemoteTax Manager - Compliance and Reporting
Devoted HealthSalary not specified
- Full Time
- Senior (5 to 8 years), Expert & Leadership (9+ years)
RemoteException Operations Manager
Dave$96,000 - $154,000/year
- Full Time
- Senior (5 to 8 years), Expert & Leadership (9+ years)
RemoteProgram Manager, Operations
PortProSalary not specified
- Full Time
- Junior (1 to 2 years)