Operations Manager at Lime

San Francisco, California, United States

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$98,000 – $120,000Compensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Transportation, MobilityIndustries

Requirements

Candidates must possess English language skills and have over 4 years of work experience in operations, consulting, engineering, or similar fields. A demonstrated background in driving and executing operational excellence, knowledge of P&L functions, and the ability to understand and influence metrics and KPIs are required. Familiarity with the supported location and comfortability working in a warehouse setting are essential. Additionally, a minimum of 1 year of people management experience in attracting, developing, and motivating warehouse staff is necessary. The role demands tenacity, a willingness to be hands-on, and the ability to make decisions in a fast-paced, ambiguous environment. Strong analytical skills, including advanced knowledge of Excel or Google Sheets and ideally SQL, along with problem-solving abilities and cross-functional collaboration skills, are crucial. A one-hour commute from Lime's San Francisco Warehouse is also a requirement.

Responsibilities

The Operations Manager will own and manage their market to achieve operating metrics and KPIs, using data to identify trends and improve processes. They will lead warehouse operations, ensuring excellence in health, safety, quality, and environmental standards, and partner with Facilities and EHS teams to implement safety protocols and enhance quality management. This role involves being the operational expert for the region, championing operational excellence, and advising cross-functional teams and external stakeholders. The manager will define and implement an operations strategy for vehicle deployment and operation, including workforce planning and competitor monitoring. They will also attract and develop operational talent for their region, manage warehouse staff, plan hiring, onboarding, and training, and oversee employee scheduling and task deliverables. Representing Lime in partnership with Government Relations, the manager will meet with local officials, business owners, and customers to ensure regulatory compliance and build relationships. Spearheading safety initiatives for riders and vehicles is a key responsibility, alongside creating a positive, inclusive, and safe workplace.

Skills

Operations Management

P&L Management

Fleet Optimization

Cross-functional Collaboration

Stakeholder Management

Data Analysis

Process Improvement

Team Management

Warehouse Operations

Safety Protocols

KPIs

Lime

Provides shared electric bikes and scooters

About Lime

Lime operates in the micromobility market, providing shared electric bikes and scooters for rent through a mobile app. Users can easily locate, unlock, and pay for these vehicles, making it a convenient option for short-distance travel. The company generates revenue primarily through ride fees, which include a base fee and a per-minute charge. Lime differentiates itself from competitors by focusing on sustainability and continuously upgrading its fleet, including the latest Gen4 electric scooters that enhance ride quality. Additionally, Lime is exploring partnerships with cities to integrate its services into public transportation networks and is piloting augmented reality technology to improve parking solutions. The goal of Lime is to create a future where transportation is shared, affordable, and carbon-free.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$1,429.9MTotal Funding

CONVERTIBLECompany Stage

Automotive & Transportation, Energy, Consumer SoftwareIndustries

1,001-5,000Employees

Benefits

Opportunity to revolutionize transportation in cities around the world with the leader in urban micro-mobility solutions

Scale with a rapidly growing organization, with significant opportunity for growth

Play a role in the transformation of urban mobility and sustainability

Work with a team of successful, fun and motivated people

Competitive salary and benefits

Risks

Competition from Bolt Technology's U.S. expansion may impact Lime's market share.

Uber's 'One Less Car' trial includes competitors, potentially diluting Lime's customer base.

Regulatory challenges in new markets like Vancouver could delay Lime's expansion plans.

Differentiation

Lime is the world's largest shared electric vehicle company, leading in micromobility.

Lime's computer vision platform enhances safety with advanced sidewalk detection technology.

LimeGlider offers a unique seated electric vehicle experience, blending bike comfort with scooter ease.

Upsides

Lime's partnership with Vancouver strengthens its position in the Canadian micromobility market.

Collaboration with Uber's 'One Less Car' trial could expand Lime's user base significantly.

New e-bikes with throttle in Seattle improve user experience on hilly terrains.

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