[Remote] Manager, Residential Field Service Operations at Omnidian

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

4+ years of experience in solar operations, field service management, or subcontractor oversight
2+ years of experience leading or coaching a distributed team
Solid understanding of residential solar systems and service workflows
Comfortable with data analysis and digital tools (e.g., CRMs, service platforms)

Responsibilities

Lead and coach RFSMs to meet performance and quality targets
Conduct regular 1:1s, team syncs, and feedback sessions to support professional growth
Act as a primary escalation point for subcontractor and field issues
Ensure consistent execution of processes, workflows, and service standards
Lead onboarding and training efforts for new team members
Collaborate with internal teams to resolve service delays, escalations, or process gaps
Analyze service data to identify trends and recommend improvements
Support documentation and process updates for field operations
Ensure accurate tracking of service quality and subcontractor performance

Skills

Omnidian

Maintains and monitors solar energy systems

About Omnidian

Omnidian focuses on the maintenance and performance assurance of solar energy systems for homeowners and businesses, including large-scale residential portfolio owners. Their primary service is a 24/7 remote monitoring system that tracks solar system performance and coordinates repairs when necessary, ensuring minimal downtime. Clients pay for subscription-based protection plans, and a standout feature is their 95% Energy Guarantee, which compensates clients if their solar system underperforms. This approach shifts the risk of maintenance issues from clients to Omnidian, providing financial security and peace of mind.

Seattle, WashingtonHeadquarters

2016Year Founded

$80MTotal Funding

LATE_VCCompany Stage

Energy, Consumer GoodsIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Parental Leave

Unlimited Paid Time Off

Remote Work Options

Stock Options

Performance Bonus

Paid Sabbatical Leave

Risks

Increased competition in the solar maintenance sector may pressure Omnidian's market share.

The dip in climate tech funding could limit Omnidian's future investment opportunities.

Expansion into international markets may expose Omnidian to regulatory challenges.

Differentiation

Omnidian offers a 95% Energy Guarantee, compensating clients for energy loss.

The company provides 24/7 remote monitoring with real-time diagnostics for solar systems.

Omnidian integrates with billing partners and CRM systems for streamlined operations.

Upsides

Omnidian recently raised $25 million to enhance its technology and services.

The company achieved B Corp Certification, highlighting its commitment to sustainability.

Advancements in AI-driven predictive maintenance could enhance Omnidian's monitoring capabilities.

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