Operations Engineer - Identity and Access Management (IAM)

Halifax, Nova Scotia, Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Information Technology, Cloud Computing, Security ServicesIndustries

Requirements

Candidates should possess 3–5 years of experience in IAM operations, systems administration, or IT support roles, familiarity with scripting (PowerShell, Shell, or Python) to support automation of operational tasks, and proficiency in troubleshooting access control issues across platforms including Windows, Linux, and cloud services. A strong understanding of identity lifecycle processes and access governance principles is required, along with experience working in ITIL-driven environments and knowledge of incident, change, and problem management practices. Excellent documentation and communication skills, coupled with analytical thinking and a methodical approach to problem-solving, are also essential.

Responsibilities

The Operations Engineer will monitor and maintain the health and performance of IAM systems and services, ensuring high availability and reliability; perform daily operational tasks such as account provisioning, deprovisioning, certification campaign support, and access review tracking; troubleshoot and resolve IAM-related issues, including access failures, sync errors, and system outages; support patching, upgrades, and configuration changes in IAM technologies; coordinate with engineering and development teams to implement fixes and enhancements in IAM solutions; maintain monitoring, alerting, and logging solutions for IAM infrastructure using enterprise tools; generate regular operational reports and metrics related to user activity, access events, and system health; document operational procedures, troubleshooting guides, and runbooks for IAM platforms; support ITIL processes such as Incident, Problem, and Change Management; and collaborate with internal and external stakeholders to address issues and fulfill service requests.

Skills

Identity and Access Management (IAM)

Systems Administration

Troubleshooting

Account Provisioning

Account Deprovisioning

Access Review

Security

Cloud

DXC Technology

IT services for enterprise modernization and management

About DXC Technology

DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.

McLean, VirginiaHeadquarters

2017Year Founded

$14.6MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Risks

Emerging IT service providers offer cost-effective solutions, threatening DXC's market share.

Rapid technological changes may outpace DXC's innovation, risking service obsolescence.

Economic downturns could reduce IT spending, impacting DXC's long-term contract revenue.

Differentiation

DXC Technology is a Fortune 500 global IT services leader.

The company specializes in modernizing mission-critical systems for large enterprises.

DXC's Enterprise Technology Stack ensures security and scalability across cloud environments.

Upsides

DXC is recognized as a leader in the 2024 Magic Quadrant for Outsourced Digital Workplace Services.

The Quercus AI platform collaboration with Ferrovial and Microsoft enhances DXC's innovation capabilities.

DXC's role in transforming Italy's healthcare sector showcases its expertise in digital transformation.

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