Technical Control Engineer

Position Overview

• Location Type: Onsite
• Employment Type: Full Time
• Salary: Not specified

Description: The Technical Control Engineer will play a hands-on role in the proper operations of the Symbotic system at a client’s site. This role involves receiving, prioritizing, documenting, and actively resolving end-user help requests. The candidate will also assist in problem resolution related to system operations. The role requires working various shifts (EST) including weekday nights and weekend mid-shifts.

Requirements

• Minimum Experience: 3 years of industrial controls experience.
• Software Knowledge: Basic understanding of Ladder Logic, Allen Bradley RSLogix 5000, RSLogix 500, and FactoryTalk View software.
• Troubleshooting Skills: Experience with troubleshooting, replacing, and modifying PLC/Robot, HMIs, and VFDs (programming experience is a plus).
• Technical Aptitude: Strong electrical and mechanical aptitude.
• Robotics Experience: Experience with programming and troubleshooting robots such as ABB or Fanuc.
• Sensor Programming Knowledge: Knowledge of advanced sensor programming, including scanners, distance sensors, and encoders.

Responsibilities

• Demonstrate knowledge of plant and process safety rules, safe operating methods, and good housekeeping standards.
• Field incoming help requests from end-users through telephone, email, and chat.
• Develop help sheets and knowledge base articles for end-users.
• Test fixes to ensure the problem has been adequately resolved.
• Perform post-resolution follow-ups to help requests.
• Perform ongoing activities such as backups, trend analyzing, I/O checks, etc., to assist with on-site issues.
• Read schematics, OEM manuals, and user guides to troubleshoot systems integrated with Symbotic equipment.
• Remotely assist site teams with troubleshooting advanced electro-mechanical issues using video conferencing software and other remote support tools.
• Respond to any equipment downtime issues in the plant and establish any required outside resources to assist in resolving issues quickly.
• Train and develop plant electricians to increase their ability to understand and troubleshoot controls-related issues in PLC/Robot/HMI programs to improve existing automated processes.
• Other duties as assigned.

Company Information

Who We Are: Symbotic is a company using A.I.-powered robotic technology to transform supply chain operations. They offer an intelligent software platform that orchestrates robots in a high-density, end-to-end system, increasing efficiency, speed, and flexibility in warehouse automation.

What We Do: The Technical Control Engineer is part of the Technical Support Operations organization, partnering with cross-functional teams to troubleshoot, prioritize, document, and actively resolve or escalate end-user help requests and site system issues. They are a key partner in resolving site alarms and escalating issues impacting Symbotic’s robotics systems.

Application Instructions

• Not specified in the provided job description.