Operations Engineer I (REMOTE)

United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Candidates should possess an Associate Degree or higher, or a Technical School diploma/certification, and have 1-2 years of experience in technical support. A basic understanding of coding languages such as Ruby or Python, CI/CD pipeline tools like Git, Jira, Gitlab, or Jenkins, and cloud platforms such as Azure or Google Cloud is required. Familiarity with SQL, database management, and container orchestration tools like Docker and Kubernetes is also necessary.

Responsibilities

The Operations Engineer will provide Level 2 technical support for escalated incidents, document incident details, and collaborate with the team to resolve application, infrastructure, security, or performance issues. Responsibilities include deploying minor software patches, bug fixes, and enhancements, managing applications on cloud platforms, and identifying automation opportunities using tools like Puppet or Ansible. The role involves setting up and maintaining system alerts, implementing logging solutions, utilizing monitoring tools for application health analysis, and assisting with routine maintenance and performance troubleshooting. Additionally, the engineer will contribute to creating documentation, training L1/L2 teammates, and analyzing data for trend analysis and reporting on system performance.

Skills

Incident Management

Technical Support

Ruby

Python

CI/CD

Git

Jira

Gitlab

Jenkins

Azure

Google Cloud

SQL

Database Management

Docker

Kubernetes

Automation

Puppet

Ansible

Bash

Powershell

Dick's Sporting Goods

Retailer of sporting goods and apparel

About Dick's Sporting Goods

DICK'S Sporting Goods is a retailer specializing in sporting goods, offering a variety of products such as sports equipment, apparel, and footwear. The company operates both physical stores and an online platform, allowing customers to shop in a way that suits them best. Customers can take advantage of financing options, such as 0% APR for larger purchases, making it easier to buy what they need. DICK'S Sporting Goods also has a loyalty program called ScoreCard, which rewards customers for their purchases, encouraging them to return. What sets DICK'S apart from competitors is its commitment to customer satisfaction, highlighted by its Best Price Guarantee, and its focus on social responsibility, believing in the positive impact of sports on lives. The goal of DICK'S Sporting Goods is to provide quality sporting goods while giving back to the community and promoting ethical business practices.

Coraopolis, PennsylvaniaHeadquarters

1948Year Founded

IPOCompany Stage

Consumer GoodsIndustries

10,001+Employees

Benefits

Flexible Work Hours

Remote Work Options

Risks

Increased competition from digital-first retailers could erode market share.

Closure of 35 stores in California may impact regional sales and brand presence.

Geopolitical tensions and elevated interest rates pose risks to supply chain stability.

Differentiation

DICK'S Sporting Goods offers exclusive brands and experiential retail strategies.

The company has a strong omnichannel presence, integrating online and physical stores.

DICK'S loyalty program, ScoreCard, enhances customer retention and repeat business.

Upsides

Experiential retail strategies are gaining traction, boosting customer engagement and sales.

The rise of 'athleisure' fashion aligns with DICK'S product offerings.

DICK'S Sporting Goods' strategic investments in House of Sport and Field House concepts fuel growth.

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