Lead Business Systems Analyst - CLM (Remote)

About CrowdStrike

Employment Type: Full time

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About The Role

The successful candidate will build relationships with business stakeholders, create a center of excellence focused on business functionality, and develop a multi-year roadmap that delivers both legal and cross functional initiatives aligned to CrowdStrike's strategic programs. As a Lead Business Systems Analyst and part of the IT Team, you’ll partner with legal and sales business stakeholders to define and document business process requirements based on end-to-end contract lifecycle management (CLM) experience and best practices.

What You’ll Do

• Work closely with Sales and Legal to develop and execute a company wide CLM strategy.
• Lead solution design of legal applications future state vision; identify IT CLM/Legal initiatives and development/configuration to support the application roadmap for CLM process area - this can include configuration of workflows, rationalization of templates, and the enhancement of user interfaces and data structures.
• Lead critical cross-functional initiatives and projects for the CLM process area including architectural decisions, system implementations, operational improvements, and new product rollouts.
• Refine IT process management framework, perform process assessments, and implement process improvements: This includes evaluating existing contract management workflows, identifying bottlenecks, and recommending solutions to optimize processes, reduce manual tasks, and improve efficiency.
• Partner with process owners to define, benchmark operational KPIs and support the delivery of KPI dashboards plus other business analytics.
• Build and deliver training regarding optimal use of CLM tools for maximum adoption and system utilization: This will include ongoing top tier support and addressing system user issues.
• Work with stakeholders to understand contract management needs; document requirements, and translate them into functional specifications and/or user stories for system development or customization. Manage and prioritize the product backlog on behalf of each stakeholder.
• Vendor Management responsibilities - drive home partnership and service around support, ongoing initiatives, license management and business reviews measuring performance and delivery.
• Become a key Point-of-Contact for system testing, UAT support, and to provide a high level of CLM subject matter expertise to better showcase system capability to end users.

What You’ll Need

• Solid understanding of global CLM principles and practices at the functional level.
• Strong Analytical and Problem-Solving Skills.
• Good knowledge of SDLC processes.
• In-house SaaS industry experience.
• Excellent communication and interpersonal skills to collaborate with cross functional organizations.
• A proven track record of owning, planning, and delivering CLM application projects.
• Strong business acumen.
• Ability to work effectively as part of a team yet function well with independent responsibilities.
• Attention to detail, strength in staying organized and thorough - with a solid desire for continuous improvement.
• Project management ability to navigate through ambiguity, work inde